USAA · 7 hours ago
Director, Claims Operations - Injury
Tampa Campus
Full-time
Onsite
Senior Level, Lead/Staff
$143K/yr - $274K/yr
8+ years expUSAA is a financial services organization dedicated to serving the military community and their families. The Director of Claims Operations will manage auto and other claims operations teams, driving execution of operational risk management, regulatory compliance, and leading change management initiatives.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Select, develop, lead and hold managers accountable for serving members and providing appropriate solutions in property and other claims operations through their teams
Consistently coach managers on leading their teams on claims handling, inspecting and reviewing quality of claims and responding to issues
Responsible for achievement of assigned goals, objectives and scorecard deliverables
Plan, coordinate, and control the resources to deliver the appropriate claims service
Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act
Provide guidance on technical matters, supervise claims reserves and extend settlement authority
Responsible for service, loss control, and loss adjustment expense
Identify trends and develop action plans as appropriate
Understand, research, and work to influence the financial impact for their respective business area
Encourage a high performance team that works to deliver exceptional experiences to the members and achieve outstanding results
Build conditions for success removes obstacles, lead and champion change
Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency
3 years of direct team lead or management experience
Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities
Experience using, interpreting, solutioning and leading with data
Preferred
Claims Director level experience leading large operational teams
Experience leading teams handling Auto Injury or Litigation claims
Master's degree with financial services focus, such as business or law
CPCU designation
Demonstrated ability to excel in communications and change management, and leading teams through transformation
High level business acumen in the areas of the business operations, industry practices and emerging trends
Experience shaping a culture of inclusivity and excellence as evidenced by leadership in internal/external DE&I organizations
US military experience through military service or a military spouse/domestic partner
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
24-7 Press Release Newswire
2026-01-11
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