A-Line Staffing Solutions · 5 hours ago
Information Technology Help Desk
Louisville Metro
Contract
Hybrid
Entry Level
$22/hr - $22/hr
1+ years expA-Line Staffing Solutions is seeking an IT Help Desk professional to provide first level support and troubleshooting for the Restaurant Service Desk. The role involves handling calls and chats, resolving hardware and software issues, and providing excellent customer service.
Human ResourcesInformation Technology
Hiring Manager
Andrew Torchine
Responsibilities
Call center atmosphere. Responsible for taking calls during full shift
Analyze and resolve hardware, software and operational issues within our service level agreements
Maintain a basic understanding of operational procedures
Log all incidents into an Incident Management System with clear, concise language
Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
Achieve an on target or above rating on quality, service, and productivity metrics
Follow proper escalation path when necessary to resolve issues
Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
Provide stellar customer service to our customers, treating every call with respect and positive energy
Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
Participate in all individual and group training initiatives
Required to work at least one weekend day
Qualification
Required
Candidates must be local as training will be on site in Louisville for first 4 weeks, then moving to remote
This position is a contract on W2, and is NOT open to C2C
Responsible for taking calls during full shift
Analyze and resolve hardware, software and operational issues within our service level agreements
Maintain a basic understanding of operational procedures
Log all incidents into an Incident Management System with clear, concise language
Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
Achieve an on target or above rating on quality, service, and productivity metrics
Follow proper escalation path when necessary to resolve issues
Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
Provide stellar customer service to our customers, treating every call with respect and positive energy
Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
Participate in all individual and group training initiatives
Required to work at least one weekend day
Good organizational, oral/written communication, and problem solving skills
Good understanding of computer concepts (PC Fundamentals/Operating Systems)
Ability to type 40 words per minute
Minimum of 1 of year previous help desk/call center experience
Preferred
Some college preferred
Spanish fluency is desired
Basic understanding of restaurant operations is desired
Company
A-Line Staffing Solutions
A-Line Staffing Solutions is a staffing and recruiting company specializing in pharmaceutical, medical, and IT staffing services.
501-1000 employees
H1B Sponsorship
A-Line Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageCompany data provided by crunchbase