Magnitude Consulting · 6 hours ago
Customer Success Manager
NYC Metro Area
Full-time
Onsite
Mid, Senior Level
$80K/yr - $120K/yr
3+ years expMagnitude Consulting is a high-growth AI SaaS company building an intelligent platform for modern revenue and operations teams. The Customer Success Manager will own post-sale outcomes for mid-market customers, act as the primary relationship owner, and coordinate internal teams to deliver a seamless customer experience.
Staffing & Recruiting
Hiring Manager
Tom Davies
Responsibilities
Own customer relationships from implementation handoff through adoption, renewal, and growth
Partner closely with Implementation to ensure strong kickoff, goal alignment, and successful go-live
Develop deep fluency in the product and guide customers on best practices and effective usage
Lead recurring customer check-ins and business reviews focused on value realization and optimization
Proactively identify and mitigate risk, driving predictable and timely renewals
Coordinate cross-functional collaboration with Product, RevOps, Support, and Engineering, owning communication and follow-through
Act as the voice of the customer, sharing insights and feedback to improve CS playbooks, enablement, and lifecycle processes
Contribute to building and evolving the Customer Success operating model as the company scales
Qualification
Required
3–6 years of experience in Customer Success or Account Management at a B2B SaaS company
Proven experience owning renewals and driving measurable customer outcomes
Demonstrated track record building 0→1 in an early-stage startup environment (ideally joined at Seed stage) with meaningful company progress across customers, revenue, and team growth
Prior experience in high-growth startup settings with comfort operating in ambiguity
Full-cycle CSM experience spanning implementation through renewal and expansion
Strong indicators of intellectual rigor and learning ability (e.g., high academic attainment, top-tier universities, or equivalent signals)
Highly detail-oriented with a true 'nothing drops' mindset and strong operational discipline
Clear, confident communicator able to explain technical or product concepts in simple, customer-friendly terms
Demonstrated ownership, accountability, and strong organizational skills
Ability to manage multiple stakeholders and priorities in a fast-paced environment
Preferred
Background in or deep appreciation for the restaurant or hospitality industry
Experience in AI, data, RevOps, or workflow automation platforms
Prior work partnering closely with Implementation or Professional Services teams
Experience helping build or scale Customer Success processes in a high-growth startup
Benefits
Equity participation
Comprehensive benefits package (medical, dental, vision, 401(k))
Company
Magnitude Consulting
Magnitude Consulting is an IT Consultancy focused on sourcing exceptional talent across permanent recruitment throughout APAC, US & EMEA.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase