InRhythm · 9 hours ago
Client Service Lead
St Louis, MO
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expInRhythm is a company dedicated to impacting the digital economy by helping enterprises launch next-generation digital products. The Client Service Lead will serve as the primary liaison between the organization and clients, ensuring successful project delivery and fostering positive client relationships.
ConsultingInnovation ManagementProduct DesignSoftware
Responsibilities
Serve as the main point of contact for clients, building and maintaining strong relationships to understand their needs and objectives
Collaborate with clients to define project requirements, deliverables, and success criteria, ensuring alignment with InRhythm's capabilities and resources
Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance to help them achieve their business goals
Lead project planning, execution, and delivery, working closely with internal teams to ensure projects are completed on time, within scope, and to the client's satisfaction
Monitor project progress, identify potential risks or issues, and proactively address them to mitigate impact on client relationships and project outcomes
Serve as an escalation point for project-related issues, resolving conflicts, and facilitating resolutions to ensure project success
Manage a team of Engagement and Program Managers, providing leadership, guidance, and support to ensure effective management of client engagements
Coordinate resource allocation and utilization to optimize project delivery and meet client expectations
Foster a collaborative and high-performance team culture, promoting professional development and growth opportunities for team members
Collaborate with the sales and solution development teams to identify new business opportunities, participate in sales meetings, and contribute to proposal development
Provide input on client requirements, market trends, and competitive insights to inform sales strategies and proposals
Actively engage in business development activities, including networking events, industry conferences, and client meetings to expand InRhythm's client base and drive revenue growth
Monitor client satisfaction levels, gathering feedback and insights to continuously improve client experiences and strengthen relationships
Develop and implement client success strategies, initiatives, and programs to enhance overall client satisfaction and retention
Advocate for clients within InRhythm, ensuring their needs and expectations are met and exceeded across all interactions and touch points
Qualification
Required
Minimum 10+ years of experience in client-facing roles within the IT consulting or professional services industry
Proven track record of successfully managing client relationships, delivering large programs with Agile Program/Project management, and driving business results and alignment based on roadmap and product vision
Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams
Excellent communication, negotiation, and problem-solving abilities, with a customer-centric mindset
Strategic thinker with a results-oriented approach and a passion for driving client success
Bachelor's degree in business, management, engineering, or a related field
Preferred
MBA or equivalent preferred
Benefits
Comprehensive healthcare plans
Skills training
Wellness reimbursements
Free dinner on your birthday for you and your family
Company
InRhythm
InRhythm is a technology consulting firm.
51-200 employees
H1B Sponsorship
InRhythm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (13)
2023 (3)
2022 (14)
2021 (11)
2020 (11)
Funding
Current Stage
Growth StageLeadership Team
Gunjan Doshi
Founder, Executive Chairman
Company data provided by crunchbase