Ochsner Health · 20 hours ago
Financial Clearance- Call Center Rep- Remote
United States
Full-time
Remote
Entry Level
1+ years expOchsner Health System is committed to serving, healing, leading, educating, and innovating in healthcare. The Financial Clearance Call Center Representative is responsible for communicating financial liability with patients and ensuring compliance with the Financial Clearance Process through patient calls and account management.
Health CareHospitalInformation TechnologymHealth
Responsibilities
Responds to patient inquiries regarding financial obligations for upcoming services through inbound and outbound calls
Verifies patients’ demographics, insurance benefits and patient eligibility using EPIC and related systems
Confirms insurance coverage for scheduled services and collects accurate demographic and financial data
Provide patients with cost estimates, including co-pays, deductibles, self-pay amounts, and explain out of pocket responsibilities
Educates patients on payment options and explains the financial impact of coverage alternatives
Serves as a liaison between patients, guarantors, providers, and internal departments to ensure compliance with financial clearance processes
Collects and documents patient and guarantor information accurately across systems
Attempts to collect payment in advance of services, processes payments, reconciles accounts, and balances cash drawers per departmental procedures
Delivers exceptional customer service to maintain high patient satisfaction and timely resolution of financial inquiries
Performs other related duties as assigned
Qualification
Required
High school diploma or equivalent
Minimum of 1 year of experience in a healthcare or related setting such as hospital, clinic, medical office, or in business service/revenue cycle (front-line registration, financial counseling, call center, or customer service)
Proficiency in Windows-based applications, EPIC, and accurate data entry/keyboard skills
Effective verbal and written communication skills and ability to present information clearly and professionally; able to explain financial information to patient and staff
Familiar with insurance benefits, authorizations, billing processes, and regulatory guidelines
Able to stay calm and professional in stressful situations; strong problem-solving skills
Strong interpersonal skills
Good organizational, time management, and conflict resolution skills
Works well with others, uses good judgement, maintains confidentiality, and can work independently
Preferred
Associates Degree or Bachelor's degree in Healthcare
Experience using the Epic system
Company
Ochsner Health
Ochsner Health is the leading nonprofit healthcare provider in Louisiana, Mississippi and across the Gulf South, delivering expert care at its 47 hospitals and more than 370 health and urgent care centers.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.6MKey Investors
Parkinson's Foundation
2023-07-25Grant
2018-10-04Grant· $1.6M
Leadership Team
Beth Walker
CEO
Kim Ellender
Chief Executive Officer - St. Bernard Parish Hospital
Recent News
2025-12-24
New Orleans CityBusiness
2025-10-31
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