PayPal · 18 hours ago
Learning Experience Designer
Chicago, IL
Full-time
Onsite
Mid Level
$69K/yr - $114K/yr
3+ years expPayPal is a global leader in commerce, seeking a Learning Experience Designer to create immersive, AI-augmented learning experiences. The role focuses on designing effective learning programs that enhance teammate readiness and align with business objectives.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Own the end-to-end development and delivery of learning programs, applying adult learning methodologies and instructional design principles to create programs that address specific learner needs
Identify the most suitable formats for training materials based on learner needs, and lead the creation of targeted, engaging content that aligns with learner experience design and program objectives
Serve as the primary point of contact for stakeholders throughout the learning program development process, gathering program requirements and translating them into strategic, impactful learning programs that align with organizational goals
Lead collaboration with cross-functional teams to ensure learning programs align with business objectives, adjusting approaches as needed to meet evolving needs and ensuring scalability and effectiveness
Assess the effectiveness of learning programs, implement continuous improvements, and identify the most suitable learning technologies and methodologies to enhance program delivery and learner engagement
Design End-to-End Learning Experiences
Create engaging, human-centered learning journeys that align with business outcomes and learner needs, blending digital, virtual, and experiential components seamlessly
Apply Learning Science and Design Thinking
Use proven learning science principles, data insights, and design thinking methods to craft experiences that enhance retention, motivation, and on-the-job performance
Develop Skill-Based Learning Programs
Translate role capabilities and business priorities into skill-based curricula that focus on measurable proficiency improvement rather than time-based completion
Leverage AI and Automation in Design
Use AI tools (e.g. iXHello, Syntheisa, Easygenerator) to accelerate content design, personalize learning pathways, and generate adaptive or scenario-based materials
Create Digital and Multimedia Learning Assets
Design and produce high-quality eLearning, videos, simulations, and microlearning content that are interactive, scalable, and aligned with brand and accessibility standards
Collaborate Cross-Functionally with SMEs and Partners
Work closely with Learning Curriculum Managers, subject matter experts, Learning Architect, and the Managed Service Partner to co-create and validate content accuracy and impact
Continuously Evaluate and Improve Learning Solutions
Gather learner feedback, usage data, and performance metrics to iterate and refine learning experiences for maximum effectiveness and learner satisfaction
Integrate Learning into the Flow of Work
Design for immediacy, embedding learning moments into systems like Salesforce, digital adoption platforms, and other workflow tools
Ensure Compliance, Inclusivity, and Accessibility
Build learning solutions that meet internal governance, compliance, and accessibility (e.g. WCAG) standards while being inclusive for a diverse global workforce
Champion Innovation and Experimentation
Stay ahead of learning technology and experience design trends, piloting new AI, simulation, or immersive approaches to continuously elevate learner engagement and ROI
Qualification
Required
3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
3+ years in instructional/experience design
Mastery of ID tools: Articulate Storyline, Vyond, Adobe Captivate and Camtasia
Strong grasp of learning science and user-experience (UX)
Familiarity with simulation, Digital Adoption Platforms (DAP), Learning Management Systems (LMS) and Learning Experience Platforms (LXP)
Understanding of xAPI and analytics integration
Passion for innovation and inclusion in learning
Skilled at stakeholder facilitation and proposal prototyping
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-22
The Motley Fool
2026-01-22
2026-01-22
Company data provided by crunchbase