Entegris · 11 hours ago
IT Desktop Technician (Temp)
Colorado Springs, CO
Full-time, Contract
Hybrid
Mid Level
$35/hr - $40/hr
3+ years expEntegris is a company that uses advanced science to enable technologies that transform the world. They are seeking a temporary IT Desktop Technician to support their computing environment, focusing on incident resolution, process improvements, and customer service.
Advanced MaterialsChemicalData StorageManufacturingSemiconductor
No H1B
U.S. Citizen Only
Responsibilities
Perform on-site and remote analysis, diagnosis, and resolution of issues while ensuring effective hardware and software performance
Provide technical expertise in the installation and maintenance of hardware and software systems
Provide a high level of customer service with excellent written and verbal communication skills for IT and business audiences
Identify and action trends by monitoring and analyzing incoming inquiries
Collaborate with Business, Service Desk, IT Security, IT learning, and Engineering stakeholders to gather business requirements, deliver projects, ensure environment security, stability, and exceptional customer communication
Adhere to departmental standard operating procedures, Service Level Agreements, and other operational metrics
Maintain and create documentation to ensure efficient and accurate department operations both locally and globally as a member of a global team
Provide and contribute to end user training in person
Perform tasks to improve the efficiency, reliability, availability, and stability of the computing environment which include process improvement, automation, and technical solutions
Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) including tracking data, the submission, and timely updates of tickets
Interface with third-party support and PC equipment vendors as necessary
Works and communicates well with management and team members. Ensures that policies and standards determined by Corporate IT are enforced throughout all US sites
Executive Support Experience (add for sites with executives or where backup support will be provided)
Qualification
Required
2 year computer related Associate degree and 3+ years of experience
Strong written, oral, and interpersonal skills with ability to communicate with internal staff, end users, and vendors
Extensive knowledge of all Windows 10 and 11 operating systems
Experience working in a multinational support environment, following clearly defined policies and procedure
Ability to troubleshoot and diagnose PC hardware and software problems, using various resources, techniques, and creativity
Ability to perform PC backup, recovery, and installation
Extensive knowledge of Office 365 applications
Experience with Windows Active Directory / Azure AD
General understanding of network systems
Conduct support tasks remotely
Ability to lift and carry 25 pounds
Logic and critical thinking skills
Dependable and detail oriented
Willingness and aptitude for continuous learning
In depth knowledge of network operating systems, software, and hardware
Self-starter, proven track record of working independently and as a member of a successful team
Prioritize and organized high volume work requests practicing excellent time management skills to ensure high quality customer service
Preferred
Prior Desktop support experience
Benefits
A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence
Company
Entegris
Entegris is a leading supplier of advanced materials & process solutions for the semiconductor, life sciences and other high-tech industries
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$75MKey Investors
U.S. Department of Commerce
2024-06-26Grant· $75M
2000-07-09IPO
Leadership Team
David Reeder
Chief Executive Officer
Linda LaGorga
Chief Financial Officer
Recent News
2026-01-21
legacy.thefly.com
2026-01-21
Business Wire
2026-01-20
Company data provided by crunchbase