Dado · 4 hours ago
Enterprise Customer Success Manager (part time)
United States
Part-time
Remote
Mid LevelDado is an employee experience orchestration platform seeking a part-time Enterprise Customer Success Manager to support their growth. The role involves building relationships with enterprise customers, guiding them in utilizing the Dado platform, and identifying opportunities for expansion and improvement.
ConsultingHuman ResourcesSoftware
Responsibilities
Customer relationship management: Develop trusted, high-touch relationships and a thorough understanding of your customers’ business priorities and internal dynamics
Deep product knowledge: Learn the ins and outs of the Dado platform so you can guide customers on the best solution for their needs
Troubleshooting: Independently investigate issues reported by your customers and provide immediate workarounds before coordinating with internal engineering teams for longer-term fixes
Project management: Lead the implementation, roll out, and ongoing adoption of the Dado platform across customer organizations, including acting as the primary coordinator between different customer teams
Account expansion and retention: Identify new business units and use cases within existing accounts to increase product stickiness and identify early signs of churn risk
Ownership and initiative: Proactively drive your projects to completion by identifying next steps and creative ways around blockers. Focus on delivering tangible customer value rather than just completing assigned tasks
Working in ET or CT timezone: You can be anywhere in the world, but you must work during standard Central or Eastern business hours
20-30 hours a week: We can support some flexibility, but you must be able to work part/all of the morning, 4 or 5 days per week
Qualification
Required
multiple years of experience in client-facing roles in customer success/account management teams or consultancies/agencies
comfortable getting to grips with complex products, and guiding customers while your own knowledge is still developing
enjoy hands-on problem solving, with a curious and methodical mind and a talent for coming up with creative solutions to customer needs
exceptionally well organized and highly proactive in managing your own work
extremely strong written and verbal communication skills and an understanding of good communication practices for remote teams
worked at small companies before so you understand both the challenges and the bigger opportunities for impact
Customer relationship management: Develop trusted, high-touch relationships and a thorough understanding of your customers' business priorities and internal dynamics
Deep product knowledge: Learn the ins and outs of the Dado platform so you can guide customers on the best solution for their needs
Troubleshooting: Independently investigate issues reported by your customers and provide immediate workarounds before coordinating with internal engineering teams for longer-term fixes
Project management: Lead the implementation, roll out, and ongoing adoption of the Dado platform across customer organizations, including acting as the primary coordinator between different customer teams
Account expansion and retention: Identify new business units and use cases within existing accounts to increase product stickiness and identify early signs of churn risk
Ownership and initiative: Proactively drive your projects to completion by identifying next steps and creative ways around blockers. Focus on delivering tangible customer value rather than just completing assigned tasks
Working in ET or CT timezone: You can be anywhere in the world, but you must work during standard Central or Eastern business hours
20-30 hours a week: We can support some flexibility, but you must be able to work part/all of the morning, 4 or 5 days per week
Preferred
Past experience in HR, Service Design or Operations is an advantage, but not required
Company
Dado
Dado is a software development company that creates, measures, and iterates on the key employee experience of a company.
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$1.02M2022-07-07Pre Seed· $1.02M
Leadership Team
Arielle K.
CEO, CPO & Co-Founder
Company data provided by crunchbase