Neighborly Software · 4 hours ago
Technical Lead, Sustaining Engineering
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
3+ years expNeighborly Software is a dynamic and rapidly growing software company dedicated to innovation and excellence. They are seeking a Technical Lead for Sustaining Engineering who will maintain software standards, lead investigations, and enhance communication across teams to ensure platform stability and reliability.
ComplianceInformation TechnologyNon ProfitSoftware
No H1B
Hiring Manager
Dell Nicholson PHR, SHRM-CP
Responsibilities
Maintain software and coding standards for quality, maintainability, and system stability
Partner with various technical teams on performance, reliability, and optimization efforts
Mentor developers on effective troubleshooting/debugging and root-cause analysis
Own escalated production issues (level 3), performing deep technical analysis across services, APIs, cloud infrastructure, and databases
Serve as the primary technical liaison for stakeholders throughout tech and client-ops
Communicate technical findings clearly, ensuring both technical and non-technical audiences understand impact, timelines, and resolution paths
Coordinate incident response activities with information clarity across organization
Foster a culture of resilience, reliability, and proactive problem prevention
Deliver durable solutions and ensure systemic fixes rather than repeated workarounds
Identify recurring issues and advocate for enhancements to reduce support burden
Maintain SLA ownership for SE-managed tickets and ensure timely, high-quality resolutions
Maintain knowledge base of runbooks, common issues, FAQs, and solutions
Monitor SE metrics and insights to drive improvements in process, stability, and experience
Qualification
Required
Bachelor's degree in computer science/engineering or equivalent experience
3 - 5 years of software engineering experience and working with web application tech stacks and languages (C#, JavaScript/TypeScript/React, .NET Framework, SQL)
Solid understanding of Agile/Scrum and ability to communicate technical concepts clearly
Preferred
Understanding of SAAS principles and cloud-based architecture and infrastructure best practices (preference on Azure experience)
Benefits
Comprehensive Benefits – Enjoy Medical, Dental, Vision, and Company-Paid Life Insurance
401K Contributions – We invest in your future, with a generous match
Exceptional Perks – Paid Parental Leave, Employee Recognition Programs, and more!
Generous Time Off – PTO, Paid Holidays, and Charity Hours to support volunteer opportunities
Company
Neighborly Software
Neighborly Software improves the administrative efficiency and regulatory compliance of housing, economic and community development programs
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.15MKey Investors
Falfurrias Management Partners
2024-10-15Private Equity
2017-03-01Seed· $0.15M
Leadership Team
Chris Behm
Board Member
Jason Rusnak
Co Founder
Recent News
2025-02-04
Company data provided by crunchbase