Goodstack · 1 day ago
Senior Implementation Lead / Project Manager (North America)
United States
Full-time
Remote
Senior Level
5+ years expGoodstack is a fast-growing startup revolutionizing how the world does good through technology. As a Senior Implementation Lead, you will transform signed enterprise partnerships into successful live programs by managing client implementations and coordinating cross-functional teams to ensure timely and effective delivery.
ComplianceFinTechPaymentsSoftware
Responsibilities
Build the implementation frameworks required to be successful in this role
Partner with internal and client stakeholders to define scope, success criteria, and project plans
Build and manage structured implementation plans — clear milestones, ownership, dependencies, and deadlines
Lead all product implementation types with accountability for delivery quality, pace, and satisfaction
Serve as the primary client contact during implementation — managing expectations, surfacing risks, and ensuring constant communication
Coordinate cross-functional workstreams (technical, product, data, comms) to keep everything on track
Track progress through key metrics (timelines, resourcing, client satisfaction, risk logs)
Ensure a seamless transition to the post-live team — handing over documentation, training, and support context
Capture insights from implementations to inform process improvements and product enhancements
Continually work on Goodstack’s delivery methodology and playbooks to drive faster time-to-live and higher adoption
You’ve led multiple enterprise implementations from kickoff to go-live with exceptional client feedback
Average implementation time has decreased through improved planning and proactive risk management
You’ve established repeatable delivery frameworks that the broader team adopts
Clients consistently describe the Goodstack onboarding experience as “best-in-class.”
You’re trusted by Sales, Product, and CS as the go-to operator who gets clients live, fast, and happy
Qualification
Required
5+ years in implementation, delivery, or project management within SaaS or enterprise tech
Proven record managing full lifecycle implementations — from scope through to live
Strong stakeholder, communication, and risk/change management skills
Experience coordinating internal and client teams across time zones
Proficiency in project management tools (Asana, Jira, Notion, Hubspot, G-suite, etc.) and frameworks (Agile/Waterfall hybrid)
Confident managing both operational and technical workstreams
Experience in fast-paced, high-growth environments where processes evolve rapidly
Preferred
Knowledge or love of CSR, ESG, or social-impact technology
Experience working with enterprise clients like Microsoft, Airbnb, or TikTok
Certifications (PMP, PRINCE2, Agile/Scrum)
Experience with APIs or SaaS integrations
Building documentation, templates, and process improvements that scale
Benefits
Salary reviews and share options becoming an integral part of our growth and share in the company's success
Goodstack’s Workplace Giving
Private Health Insurance
$300 Brighten your day annual budget
$1,200 Learning & development annual budget
Goodstack library
Paid days off to volunteer for non-profit causes
Paid days to attend conferences
Paid day off on your birthday!
25 days annual leave, plus paid public holidays
Paid sick leave
Paid wellness leave
Flexible working hours
WFH budget upon joining
Ecologi Carbon Offsetting
Company
Goodstack
🌎 Goodstack is on a mission to revolutionize how the world does good by connecting companies, employees, and customers to causes through the largest purpose-driven network on the planet.
51-200 employees
H1B Sponsorship
Goodstack has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (5)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$5MKey Investors
Morpheus VenturesNationwideAscension
2021-07-21Seed· $5M
2019-12-19Series Unknown
2019-12-03Corporate Round
Leadership Team
Henry Ludlam
Founder & CEO
Recent News
Finextra Research
2025-03-13
Company data provided by crunchbase