CBTS · 19 hours ago
ServiceNow SPM - Business System Analyst - Only W2
Atlanta, GA
Contract
Onsite
Mid Level
3+ years expCBTS is a dynamic fast-growing company seeking a ServiceNow SPM - Business System Analyst. The role involves identifying business requirements, managing SPM processes, and supporting the development of SPM strategies while maintaining operational dashboards.
Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry
Responsibilities
Identify and gather business requirements needed to deliver new SPM capabilities and reports
Support ePMO Portfolio Manager and the ePMODirector in configuring and maintaining the SPM tool’s dashboards
Effectively create and manage SPM roadmaps, ensuring alignment with business objectives and driving technological innovation
Manage the SPM process and governance support queue in SPM to ensure timely and accurate resolution of support requests
Ensure that the ePMO SharePoint site is maintained with relevant information that includes but is not limited to FAQs, operational playbook content, and knowledge articles
Present findings and recommendations to senior management and stakeholders
Identify opportunities for process improvements and automation within SPM practice
Implement best practices for data management and analysis
Support the development and execution of SPM strategies and special initiatives
Comply with process governance policies and procedures
Stay updated with the latest trends and technologies in data analytics in SPM
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
+3 years proven experience as a Business Analyst, Consultant, or Customer Support Associate preferably within a technology or business management environment
Proficient in using data visualization tools (e.g., Miro, Power BI) to build dashboards
Strong attention to detail and accuracy in data analysis and reporting
Effective customer communication skills, both written and verbal, with the ability to present complex data insights to non-technical stakeholders
Strong interpersonal skills to collaborate with cross-functional teams
Strong knowledge of service support platforms like ServiceNow, Ivanti products, etc
Demonstrated business acumen, problem solving skills, intellectual maturity, and relationship management skills
Ability to influence without authority and build strong rapport with stakeholders inside and outside of technology teams to deliver results
Self-driven and able to work across diverse technical and non-technical teams (IT, Infosec, Digital, Engineering, Ops, Finance, People & Culture, Accounting, Vendors etc)
Team player with passion for transformation – serve as a cultural ambassador demonstrating through actions continuous learning, a positive outlook, and a drive to make an impact and being accountable for results
Excellent interpersonal, communication, presentation, and facilitation skills (in person & remote)
Ability to operate successfully in a lean, agile, and fast-paced organization
Strong organizational, task, and project management skills
Advanced MS excel skills are a must
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
1001-5000 employees
H1B Sponsorship
CBTS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Kristin Russell
Chief Executive Officer
Phil Clark
SVP, National Territory Sales
Recent News
Business Wire
2026-01-16
2025-11-04
Company data provided by crunchbase