North Springs Veterinary Referral Center · 1 day ago
Practice Manager
Colorado Springs, CO
Full-time
Onsite
Mid, Senior Level
$70K/yr - $100K/yrNorth Springs Veterinary Referral Center is seeking a highly skilled and experienced Practice Manager to lead hospital operations. This role is crucial for maintaining medical excellence and fostering a supportive culture while managing staff oversight, scheduling, and compliance.
Veterinary Services
Responsibilities
Mission Advocacy: Personally reflect and uphold the hospital’s quality standards, mission, values, and vision
Culture Building: Foster a positive, productive, and cooperative team environment. Work with the Marketing Coordinator to implement team-building activities, holiday celebrations, and work-anniversary recognition. This role will lead the charge in bringing our Cultural Playbook to life through positive reminders and reinforcement, encouragement, and leading by example, while proactively identifying and removing obstacles so these principles are consistently practiced and become a natural, everyday part of our hospital culture
Conflict Resolution: Facilitate professional conflict resolution and provide coaching for the emotional and personal development of all staff members
Mentorship: Supervise, develop, and delegate tasks to sub-management roles, including the Lab Manager, CSR Manager, Inventory Manager, and Training Manager. Responsible for hiring, mentoring, coaching, performance management, and, when necessary, modifying or exiting these roles to ensure optimal efficiency, accountability, and productivity across the hospital
Strategic Planning: Attend weekly "E-team" meetings and monthly administrative meetings with the CEO, CFO, ER Director and Specialty Director to discuss hospital planning, financial updates, and salary evaluations
Human Resources: Oversee the full employee lifecycle, including onboarding, orientation, performance PIPs, discipline, and terminations. Help to create and conduct formal performance evaluations for all support staff twice yearly
Compliance: Ensure the facility meets all local, state, and federal regulations, including OSHA/Safety, DEA, and AAHA standards. Work towards additional accreditations including VECC and Fear Free, among others
Financial Coordination: Collaborate with the CFO to ensure accurate payroll processing and financial health
Client Complaints: Assist the CEO and department heads in addressing client concerns and finding positive resolutions
Hospital Communication: Responsible for hospital newsletter and coordinating with the Marketing department for interhospital communications on a weekly and monthly basis
Scheduling: Create and oversee schedules for CSRs, Assistants, and Technicians; manage time-off requests in compliance with the employee handbook
Floor Support: Actively monitor staffing levels to prevent shortages. In cases of patient overload or call-outs, coordinate additional help or step in to work the floor in a non-DVM capacity as needed
Efficiency Liaison: Act as the primary liaison between "Front of House" (CSR) and "Back of House" (Medical) to ensure efficient workflow, elite customer service, and hospital unity
Manager On Call: Rotate with other leadership the “manager on call” phone to cover after hours questions and needs of the hospital
Skill Objectives: Collaborate with the CEO and ER and Specialty Directors to establish and implement a skill-level objective test-based training program
Continuing Education (CE): Create and oversee CE opportunities for support staff and general practices covering medical skills, emotional intelligence, and communication
On-the-Floor Coaching: Provide real-time coaching to staff to ensure treatment plan orders are fulfilled accurately and efficiently
Qualification
Required
Proven track record in veterinary management or a high-level leadership role in a medical setting
Exceptional 'people skills', high emotional intelligence, and the ability to promote independent problem-solving and a positive team culture
A 'lead-from-the-trenches' mentality with a willingness to assist on the ER floor during peak times
A commitment to personal growth through management, CE, personality evaluations, and leadership development
Preference for candidates with RVT and CVPM certifications or equivalent experience in AAHA-accredited environments
Collaborates effectively across departments, approaches challenges with objectivity and a solution-oriented mindset, and prioritizes the success of the team and hospital when troubleshooting issues
Benefits
Comprehensive health insurance.
401K with company matching.
Up to 4 weeks of PTO per year.
Continuing education stipend, professional supply/uniform stipend.
Profit sharing, holiday/OT bonuses, employee discounts.
Company
North Springs Veterinary Referral Center
North Springs Veterinary Referral Center is a locally owned 24-hour emergency and specialty center located in Colorado Springs.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase