Associated Wholesale Grocers · 6 hours ago
Customer Service Assistant
Saint Cloud, MN, United States
Full-time
Onsite
Entry Level
$20/hr - $25/hr
2+ years expAssociated Wholesale Grocers is dedicated to ensuring the success of its member retailers and providing opportunities to its employees. The Customer Service Assistant role involves providing support to members by handling inquiries, resolving issues, and ensuring accurate and timely communication.
Food and Beverage
Responsibilities
Handle member calls in a polite and courteous manner, provide information and resolve issues timely and accurately
Resolve billing issues on member A/R statements
Call members regarding special product offers
Call stores to verify product has been picked up, review item and invoice information on driver credit request, and obtain department approvals for credits before sending credit to KC for processing
Member research on issues such as tote credits, product credits, product availability, or any question or concern that requires research to provide an answer
Filing of customer service reports, memos, documents (statements, credits), etc
Responsible for handling store issues on accounts not assigned to sales managers or specialists
Provide receptionist coverage and backup support to various positions in division as required
Process handbills and manual billings for retailers
Work closely with loss control to coordinate product pickups, tracking orders, and confirmations for members. Work closely with route control for special deliveries (including handbills) and order confirmations for members
Key credits in ARC for shorts, mis-picks, damages, over charges, quality issues
Call multi-store retailers for meat ad surveys
Compile weekly ad offers, ad lids, and price changes. Fax to members and send ads to print shop for print
Assemble ads for produce, meat, bakery/deli for print and slotting
Work closely with KC Why not UMW and perishable buying to resolve product issues (ie: prebooks, surveys, new items, add-ons, special orders, incorrect pricing) for members
Provide paperwork for the disposition of warehouse salvage
Maintain ad log for meat vendor/brokers. Sign out order guides for vendors and bill costs back to vendors
Distributes rolling stock status reports to retailers
Coordinates and receives (via fax, US mail, and truck mail) GFD surveys and precook orders for input by KC inventory control
Coordinates the printing and distribution to members the weekly egg price list
Consult with meat vendors and brokers, field specialists, and warehouse specialists concerning customer orders, reduce - to - sell product, ad items and special deliveries
Create flyers and special brochures for special promotions or news updates to keep customer informed
Communicate to members regarding updates to AWG policies
Develop and assemble new customer material notebooks
Post division information from all departments on ARC
Ordering office supplies
Assemble Customer Connection information to send to print shop for printing and distribution to members weekly
Prepare and coordinate pickup documentation for drivers to pickup product at store
Prepares covers and assembles information for all order guides, which are sent to print shop for copying and distribution to retailers
Food show survey separation by indicator number and date and assembling for data entry by outsourced data entry company
Work as a member of the AWG team so the total job responsibilities are met. Actions must always stress a sense of cooperation, integrity, tact and consideration with our members, associates and division management
This position requires strong communication and computer skills with the ability to use and learn new technology. The Flawless Execution method will be utilized in all planning and communication. Management will be kept informed on planning, analysis, work performed and results. All records required by management must be complete, accurate and submitted on time
Qualification
Required
Two or more years related experience and/or training; or equivalent combination of education and experience
Conscientiousness
Detail oriented
Safety minded
Self motivated to achieve
High initiative
Ability to work with limited supervision
Team oriented
Learning and applying information
Ability to follow instructions in English (both written and verbal)
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear
Ability to stand, walk, and taste or smell
Ability to climb or balance and stoop, kneel, crouch, or crawl
Must occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Company
Associated Wholesale Grocers
Associated Wholesale Grocers is a cooperative food wholesaler to independently owned supermarkets.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Funk
President and CEO
Recent News
Chicago Tribune
2025-09-26
Seattle TechFlash
2025-04-29
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