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Diesel Direct · 1 day ago

Customer Support Representative - Hyannis

Barnstable, MA

Full-time

Onsite

New Grad, Entry Level

$26/hr - $26/hr

Diesel Direct Inc is seeking a Customer Support Representative to ensure customer satisfaction with their products and services. The role involves handling inquiries, resolving issues, and developing strategies to enhance customer loyalty.

EnergyOil and Gas

Responsibilities

Handle customer inquiries and complaints promptly and professionally

Key in orders for operations branches with high call volume

Proactively engage with customers to address any issues or concerns they may have

Work with other departments within the company to resolve customer issues and improve customer satisfaction

Offer additional services to add value and optimize efficiency in products and deliveries

Develop and implement strategies to retain customers and increase customer loyalty

Monitor customer feedback and make recommendations for improvements to products and services

Maintain accurate and up-to-date records of customer interactions and transactions

Qualification

CRM software proficiencyFuel industry knowledgePatienceEmpathyCommunication skillsProblem-solving skillsTeamwork

Required

Handle customer inquiries and complaints promptly and professionally

Key in orders for operations branches with high call volume

Proactively engage with customers to address any issues or concerns they may have

Work with other departments within the company to resolve customer issues and improve customer satisfaction

Offer additional services to add value and optimize efficiency in products and deliveries

Develop and implement strategies to retain customers and increase customer loyalty

Monitor customer feedback and make recommendations for improvements to products and services

Maintain accurate and up-to-date records of customer interactions and transactions

Excellent communication and interpersonal skills

Strong problem-solving and analytical skills

Ability to work independently and as part of a team

Patience and empathy in dealing with customers

Proficiency in using customer relationship management (CRM) software

Knowledge of the fuel industry and related products and services

Company

Diesel Direct

Diesel Direct is an oil & energy company that offers on-site mobile fueling solutions.

Founded in 1998

Stoughton, Massachusetts, USA

201-500 employees

http://dieseldirect.com

Funding

Current Stage

Growth Stage

Leadership Team

Walter McNamara

Chief Financial Officer

Bob Sweeney

Chief Sales Officer

Company data provided by crunchbase