Next Quarter · 1 hour ago
Salesforce Service Cloud Architect
United States
Contract
Remote
Mid, Senior Level
4+ years expNext Quarter is seeking a Salesforce Service Cloud Architect to lead the solution design and technical architecture of enterprise Service Cloud implementations for global clients. The role involves architecting and designing Salesforce solutions, leading Contact Centre Transformations, and ensuring compliance with enterprise standards.
Information Technology & Services
Hiring Manager
Ninad Desle
Responsibilities
Architect and design end-to-end Salesforce Service Cloud solutions, including case management, omni-channel, CTI, chat, messaging, and digital engagement
Own the Service Cloud technical architecture, providing hands-on leadership for Contact Centre Cloud implementations
Lead and deliver Contact Centre Transformation initiatives within the last 4 years, modernizing customer service platforms, processes, and agent experiences using Salesforce Service Cloud
Design scalable multi-org and multi-region Salesforce architectures with appropriate governance, security, and sharing models
Lead integrations with external systems using APIs, middleware, and event-driven architectures
Ensure strong data modelling, performance optimization, security, and compliance aligned with enterprise standards
Define architecture standards, best practices, and deployment strategies across Service Cloud programs
Design and guide analytics using Salesforce Reports, Dashboards, and CRM Analytics to support service operations
Act as a trusted advisor in client discussions, workshops, and design reviews, clearly articulating technical solutions to business and IT stakeholders
Qualification
Required
Salesforce Architect Certification (Required)
Proven experience as a Salesforce Service Cloud Technical Architect on large-scale, enterprise implementations
Strong hands-on experience with Contact Centre Cloud and omni-channel service solutions
Demonstrated experience leading Contact Centre Transformations in the last 4 years
Deep expertise in Salesforce core platform architecture (Service Cloud, Sales Cloud)
Experience leading Service Cloud implementations or migrations from legacy contact centre or CRM platforms
Excellent verbal and written communication skills with strong client-facing exposure
Preferred
Experience in the Education domain (student services, support portals, case management)
Exposure to offline or mobile-first service solutions
Company
Next Quarter
Next Quarter is a platform that empowers companies to grow revenue through data.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rahul Shah
Chief Executive Officer
Puneet Gaur
Chief Operating Officer. & Chief Information Security Officer
Company data provided by crunchbase