GSM · 1 day ago
Customer Experience Representative
Gastonia, NC
Full-time
Onsite
Entry Level
1+ years expGSM Services is a reputable company providing high-quality home and commercial improvement services in the Greater Charlotte area since 1927. They are seeking a Customer Experience Representative to deliver exceptional service, manage customer interactions, and support sales and service appointments.
AdvertisingInternetMarketing
Responsibilities
Deliver outstanding customer service while upholding GSM Services’ quality and performance standards
Answer incoming calls and direct them efficiently
Make outbound follow-up calls for service and sales support
Schedule service and sales appointments accurately and professionally
Take and relay phone messages promptly
Provide clear, helpful information to customers
Perform general administrative and clerical support duties
Prepare correspondence and documents
Conduct 3-Month Happy Calls to ensure customer satisfaction
Confirm appointments across all divisions as needed
Participate in the On-Call Phone Support Rotation for weekends and holidays
Qualification
Required
1+ years in Customer Experience or Customer Service
Professional appearance and demeanor
Strong attention to detail and excellent organizational skills
Reliable, self-motivated, and proactive
Ability to remain calm and effective under pressure
Excellent verbal and written communication skills
Strong interpersonal and customer-focused skills
Proficiency with MS Word, Excel, and Outlook
Proven ability to multitask in a fast-paced, dynamic environment
Ability to read and write English at a high school level
Benefits
Training
Benefits
Opportunities for growth and long-term career development
Company
GSM
GSM is a full service Fixed-Ops marketing company specializing in the automotive industry.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-03-01Acquired
Company data provided by crunchbase