athenahealth · 8 hours ago
Customer Success Specialist, Small Group
Austin TX
Full-time
Onsite
Entry, Mid Level
$51K/yr - $87K/yr
2+ years expathenahealth is a company focused on creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. They are seeking a proactive and customer-focused Customer Success Specialist to manage customer issues and build strong relationships with independent medical practice customers, ensuring their satisfaction and success with athenahealth solutions.
Enterprise SoftwareHealth CareInformation TechnologyMedical
Responsibilities
Take primary ownership for customer satisfaction and retention within your assigned accounts
Build and maintain strong relationships, navigating and resolving challenging partnerships professionally
Serve as a liaison between customers and athena support teams, managing projects to resolution
Leverage subject matter experts to address customer performance, satisfaction, and risk
Coach customers proactively on best practices and resources, including support, training, and community engagement
Identify early signs of attrition risk, assess their impact, and engage internal resources to mitigate
Participate in tier-wide ad hoc projects such as dormant accounts and pilot initiatives
Qualification
Required
Foundational knowledge of the healthcare industry and market dynamics
Clear communication skills and accountability to deliver results
Interpersonal skills to develop strong relationships internally and externally
Self-motivated and results-oriented with empathy in customer interactions
2-3 years of professional experience or equivalent education and experience
Ability to influence internal stakeholders and customers effectively
Proficiency with Microsoft Office and CRM tools such as Salesforce and Gainsight
Strong multitasking and prioritization skills with attention to detail
Comfortable working independently and managing ambiguity
Demonstrated critical thinking related to client business issues
Excellent verbal and written communication skills, including effective use of discovery questions
Ability to manage multiple simultaneous client interactions
Commitment to exceptional customer service and teamwork
Benefits
Comprehensive health and financial benefits.
Location-specific perks such as commuter support, tuition assistance, employee resource groups, and pet-friendly offices.
Flexible work arrangements promoting work-life balance with a blend of remote and in-office collaboration.
A lively culture filled with learning opportunities, events, book clubs, speakers, and hackathons.
Company
athenahealth
Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems.
5001-10000 employees
H1B Sponsorship
athenahealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (84)
2023 (61)
2022 (108)
2021 (84)
2020 (74)
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Venrock
2021-11-22Acquired
2017-05-18Post Ipo Equity
2007-09-20IPO
Leadership Team
Eddie Ross
Vice President, Payer
Anil Patil
Executive Director Engineering
Recent News
2026-01-19
2026-01-16
HealthCareIT News
2025-12-30
Company data provided by crunchbase