Stand Together · 3 hours ago
Customer Success Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expStand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems. The Customer Success Engineer role involves providing onboarding and activation support to users and partner organizations, delivering training, and ensuring effective execution of strategic objectives.
GovernmentNon ProfitTrading Platform
Responsibilities
Provide comprehensive onboarding and activation support to users and partner organizations
Deliver structured live trainings, workshops, and individualized coaching focused on platform tools, workflows, and best practices
Support campaigns, product launches, and other critical moments by offering real‑time assistance and issue resolution
Identify adoption challenges, gather qualitative insights, and share informed recommendations with Customer Success and Product teams
Develop onboarding frameworks, templates, playbooks, and training materials to enable scalable, repeatable activation processes
Serve as a trusted and empathetic guide, ensuring new users feel supported and confident as they engage with the platform
Qualification
Required
2+ years in customer onboarding, implementation, or activation roles with a proven training background
Excellent presentation and facilitation skills; comfortable delivering both small-group and large-scale trainings
Highly empathetic, patient, and solutions-oriented in customer interactions
Strong organizational and project management skills; able to manage multiple activations at once
Experience using LMS, webinars, presentation software, and basic analytics to measure adoption
Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect
Preferred
Experience working with nonprofits, civic groups, or community organizers
Willingness to travel for in-person onboarding, events, or launches
Experience with CMS systems (Drupal)
Benefits
6% 401(k) match with immediate vesting
Flexible time off
Comprehensive health and dental plans
Wellness and mental health support through Peloton and Talkspace
Company
Stand Together
Stand Together is a non-profit organization management company that specializes in education, trade, foreign policy.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
T
Tracy Tomasso
Vice President, Infrastructure
Brian Howe
Managing Director, Ventures Lab Studio
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