Robert Half · 1 week ago
Help Desk Analyst II
Appleton, WI
Full-time
Onsite
Entry, Mid Level
$22/hr - $24/hr
1+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a skilled Help Desk Analyst II to provide hands-on technical support and ensure smooth operations for users and devices in a dynamic environment.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Prepare and configure devices for new and existing users, ensuring readiness for deployment
Respond to deskside support requests and troubleshoot technical issues efficiently
Assist with triage and resolution of service desk tickets, handling Level 1 and light Level 2 tasks
Provide coverage for onsite support during team absences or scheduling changes
Perform hardware replacements, desktop imaging, and device setup tasks
Utilize management tools to oversee device configurations and deploy software updates
Update and manage user groups within Active Directory, ensuring proper access permissions
Collaborate with team members in real-time via chat to address and resolve technical challenges
Qualification
Required
At least 1 year of experience in a customer service or support-oriented role
1-2 years of hands-on experience providing support for desktop devices, including PCs and laptops
Proficiency in troubleshooting hardware issues and performing device imaging
Familiarity with Windows desktops/laptops and standard provisioning tools
Working knowledge of Active Directory and group management
Experience with Microsoft SCCM and Office 365 applications
Ability to manage service desk tickets and resolve technical concerns effectively
Strong communication and collaboration skills to work within a team-oriented environment
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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