FirstService Residential · 1 day ago
Senior Community Manager
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $100K/yrFirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. The Senior Community Manager manages all aspects of community association clients, acting as an advisor and ensuring compliance with legal requirements while overseeing financial management and vendor relations.
Property ManagementReal Estate
Responsibilities
Ensure all civil code and legal requirements are met and association remains in compliance
Adhere to all client contract specifics in a timely, professional manner
Manage Board of Directors and Community relations
Coordinate, attend and have oversight of all client meetings
Retain the association clients assigned to be managed
Create agendas for board meetings and Board Packets in accordance with company procedures
Responsible for all board meeting follow-up, minutes, and correspondence. Take accurate notes at board meetings of all board of director actions and directions and maintain a “to do” list. Dictate minutes
Take client calls and determine appropriate action. Follow emergency and non-emergency protocols as required to ensure appropriate cost accountable and risk exposure to HOA
Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow-up
Manage all deadlines and updates in Connect
Move management; perform move coordination duties as assigned, including acting as the move-in coordinator onsite as needed (will include occasional weekends)
Responsible for association fiscal management including financial statement review and comprehension
Develop and prepare appropriate annual draft budget for board of director approval, implement and manage to the budget monthly for each client
Manage association accounting needs including payment of client invoices, audit, tax payments, budget and monthly delinquency monitoring (both FirstService Residential and third party systems) along with competent understanding and use of our accounting systems
Manage association insurance coverage and needs ensuring adequate and consistent coverage. Obtain, audit and update yearly “risk management” report for Board of Directors
Manage and submit all charge-backs to association(s) monthly for assigned associations
Manage litigation needs
Foster team building among all members including Community Management (CM) teammates, Assistant CMs, and all support staff
Manage and oversee vendor relations, contracts, deliverables and metrics
Oversee and process homeowner violations
Oversee and process homeowner architectural applications
Manage special projects
Author or provide correspondence, budget information, newsletters, and election information
Review and approve all communications to and from association members
Authorize payment of invoices. Manage payables in a timely manner based on corporate guidelines and expectations
Manage bid process, review bid spec proposals and comparison spreadsheets from vendors and make board recommendations as appropriate
Educate association board members on changes to legislation that impact their association
Responsible for all aspects of the annual meeting/election process
Provide web content for Connect website
Responsible for all association files in accordance with company standardized hard copy and electronic system
Utilize company support staff in accomplishing daily tasks in efficient, respectful manner
Seek out and present process improvement opportunities to Board of Directors and FirstService Residential management
Attend and exhibit leadership at industry functions
Follow quality system procedures including all FirstService Residential systems (Connect, AVID/Jenark, Task & Calendar, Board Packet, Standard Operating Procedures, etc.)
Must have reliable transportation, driver’s license and be able to drive to association clients, and other meetings as necessary
Other duties as assigned
Qualification
Required
Four-year college degree preferred or comparable business experience
Proficient in English
Excellent customer service and relationship building background/skills
Ability to work under tight deadlines and consistently meet deadlines
Exhibit professionalism, professional attire and demeanor at all times
Demonstrate effective communication skills consisting of oral, written and listening skills with the ability to draft, coordinate and make presentations including a manager's report in a board meetings setting and a large audience
Collaborative decision-making and problem solving skills
Ability to read and understand financial statements, budgets and working with numbers and the ability to explain same to a larger audience, particularly the Board of Directors
Ability to draft correspondence and reports along with responding to inquiries and client concerns effectively and independently
Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment
Set and communicate deadlines and follow through on tasks and/or performance deliverables/metrics for clients including resident homeowners, committees, vendors and boards of directors
Must have some general knowledge of the trades
Must be able to work independently and in a team environment
Must be able to attend and actively participate at night meetings as required
Demonstrates problem-solving abilities
Ability to draft correspondence and respond to inquiries and client concerns effectively and independently
Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point
Demonstrates organizational skills and ability to independently prioritize daily workload
Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds
Must have reliable transportation, driver's license and be able to drive to association clients, and other meetings as necessary
Must be able to lift 25lbs
Must be able to sit for extended periods of time
Must have finger dexterity for typing/using a keyboard
Must have audible (hearing) ability and skills
Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance
Ability to work late into evenings as required for board meeting attendance
Preferred
CMCA preferred. Will be required within two years of hire
Benefits
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
Founded in 2012
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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