Akkodis Group Nordics · 8 hours ago
Desktop Support / Lab Engineer
Collegeville, PA
Full-time
Onsite
Mid Level
$41.67/hr - $56.81/hrAkkodis is seeking a Desktop Support / Lab Engineer for a Contract job with a client in Collegeville, PA. The role involves troubleshooting complex computer issues, providing end-user computing support, and managing networking tasks within laboratory environments.
Embedded SystemsSoftware
Responsibilities
Troubleshoot complex computer issues involving device connectivity, network problems, lab software, and scientific instrument workflows
Perform end‑user computing and desktop support functions, with break/fix work making up 80% of the Lab Engineer workload
Support and troubleshoot networking concepts including VLANs, subnetting, static/dynamic IPs, network topography, IT/OT networks, and firewall basics
Apply OSI model knowledge to diagnose and resolve issues across multiple network layers
Manage Active Directory tasks including access management and account troubleshooting
Provide day‑to‑day and project support in AGILE environments
Implement validated client data backup solutions on laboratory analytical equipment, including hardware/software investigation, documentation, and configuration in both GxP and non‑GxP settings
Support scientists through incident management, user coaching, system access, and troubleshooting
Qualification
Required
Exceptional troubleshooting abilities across devices, networks, and laboratory systems
Strong hands-on end-user computing and validated (GxP) system support experience
Troubleshoot complex computer issues involving device connectivity, network problems, lab software, and scientific instrument workflows
Perform end-user computing and desktop support functions, with break/fix work making up 80% of the Lab Engineer workload
Support and troubleshoot networking concepts including VLANs, subnetting, static/dynamic IPs, network topography, IT/OT networks, and firewall basics
Apply OSI model knowledge to diagnose and resolve issues across multiple network layers
Manage Active Directory tasks including access management and account troubleshooting
Provide day-to-day and project support in AGILE environments
Implement validated client data backup solutions on laboratory analytical equipment, including hardware/software investigation, documentation, and configuration in both GxP and non-GxP settings
Support scientists through incident management, user coaching, system access, and troubleshooting
Preferred
Bachelor's Degree
Strong background in End-User Computing or Desktop Support roles
Experience with validated systems (GxP)
Experience with computer security principles and secure configurations
Familiarity with Microsoft operating systems, iOS, and Linux environments
Microsoft Excel proficiency
Experience with laboratory environments or scientific instrument support
Strong understanding of networking fundamentals and troubleshooting methodologies
Excellent customer-facing and documentation skills
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law
Holiday pay where applicable
Company
Akkodis Group Nordics
Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Reiten & Co
2020-03-16Acquired
2009-05-01Private Equity
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