Yale New Haven Health · 4 hours ago
BA SICU 6&7 - Full Time Evening Shift
New Haven, CT
Full-time
Onsite
Entry, Mid Level
2+ years expYale New Haven Health is dedicated to providing patient-centered care and fostering a collaborative work environment. The role involves performing secretarial and data entry duties while ensuring service excellence and effective communication within the patient care unit.
Health Care
Responsibilities
Service Excellence - Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge
Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom
Collaboration and Teamwork - Assures that information is communicated in a timely, sensitive and effective way; follows through on responses as appropriate
Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff
Technical Expertise - Proficient skill on all computer applications and telecommunication systems. Maintains all medical records and other materials related to medical status and patient care. Observes strict confidentiality within HIPAA regulations
Receives, distributes, processes, files and maintains all patients' medical records and other documents relating to medical status and patient care maintaining strict confidentiality at all times
Positive Impact on Practice/Problem Solving - Exhibits behaviors demonstrating responsibility for creating a positive work environment. Recommend reasonable solutions to address problems
Ensure environment is always regulatory ready, regulatory compliant, including maintaining a clean and organized work area
If working in the Observation Associate role through the Centralized Staffing department:
Ensures the patient's safety and dignity during assigned shift
Qualification
Required
Minimum High School Diploma or equivalent GED is required
Two (2) to Three (3) years administrative clerical experience preferably in a patient care environment
Prior computer usage strongly preferred
Possess the ability to maintain composure in stressful situations
Demonstrate a caring, positive attitude towards patients and families
Excellent communications, interpersonal, and organizational skills
Ability to read computer screens, forms and other documents and follow written and oral instructions
Ability to write clearly and legibly
Ability to make mathematical computations
Competent in keyboarding skills
Ability to work in a fast-paced, changing environment
Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgment and excellent customer relations skills
Ability to lift a minimum of 40 pounds
Consistent use of body mechanics
Work involves sitting in a chair for long periods of time, stands and walks through department or facility as required
Company
Yale New Haven Health
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.
10001+ employees
H1B Sponsorship
Yale New Haven Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (4)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Christopher O’Connor
Chief Executive Officer
Oliver Mayorga
SVP, Chief Medical Officer - Yale New Haven Health, Lawrence + Memorial Hospital/Westerly Hospital
Recent News
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