Ciena · 1 day ago
Director, GCC Operational Excellence
Baltimore
Full-time
Hybrid
Director/Executive
10+ years expCiena is a global leader in high-speed connectivity, committed to a people-first approach. The Director of GCC Operational Excellence will serve as a trusted advisor to the VP and GCC Leadership Team, aligning operational priorities with organizational goals and driving strategic leadership initiatives while fostering a culture of continuous improvement.
CollaborationDeliverySoftwareTelecommunications
Responsibilities
Serve as a trusted advisor to the VP and GCC Leadership Team, aligning operational priorities with organizational goals and driving strategic leadership initiatives
Supported by your Business Operations team, you will lead the operating cadence of the organization, managing financial and non-financial performance metrics and reporting on annual, quarterly, and monthly bases
Oversee strategic business initiatives from development through execution, including program management for critical initiatives and organizational change management through the Transformation Board
Foster a culture of continuous improvement by introducing AI and automation to streamline processes and optimize GCC workflows
Lead workforce planning, including capacity modeling, headcount planning, and budget management, ensuring alignment with strategic outlooks and organizational priorities
Manage financial operations, including vendor expense budgets, partnering with FP&A functions to ensure compliance, accuracy, and operational efficiency
Develop and maintain dashboards and reporting tools for visibility into key metrics, enabling data-driven decision-making and near real-time availability
Oversee Quality Management and Knowledge Management practices to enhance GCC staff efficiency and customer self-service capabilities
Qualification
Required
Bachelor's degree (BS/BA) in a relevant field or equivalent experience; advanced degree preferred
10+ years of experience in business operations, with proven financial expertise in fast-paced, high-growth environments
Demonstrated people management experience, including leading teams, fostering collaboration, and driving alignment across organizational levels, geographies, and cultures
Advanced proficiency in tools like Excel for managing complex data sets and financial analysis
Exceptional analytical and technical skills, with the ability to manage ambiguity and prioritize effectively
Strong presentation and communication skills, capable of influencing and collaborating across organizational levels
Proven track record of strategic thinking and aligning operational priorities with organizational objectives
Preferred
Experience introducing AI and automation to streamline processes
Expertise in managing multi-million-dollar vendor expense budgets and partnering with FP&A functions
Familiarity with Business Continuity Planning (BCP) to ensure organizational resilience
Ability to create and manage communications content for presentations, All Hands meetings, and leadership sessions
Experience fostering collaboration across diverse functions, geographies, and cultures
Demonstrated ability to handle highly sensitive information with discretion and professionalism
Above-average knowledge of tools such as Anaplan, Workday, Oracle, Salesforce, Microsoft 365 (particularly PowerPoint) and to a lesser extent Kantata. Comfort in dealing with large amounts of data is highly beneficial
Familiarity with data-driven tools and workflows is advantageous
Benefits
Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave and other leaves of absence
Company
Ciena
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.
5001-10000 employees
H1B Sponsorship
Ciena has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (36)
2022 (44)
2021 (30)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-07IPO
1995-12-01Series C
1994-12-01Series B
Leadership Team
Gary Smith
President & CEO
Kevin Kimberlin
Co-Founder
Recent News
2026-01-20
The Motley Fool
2026-01-12
2026-01-09
Company data provided by crunchbase