Agilent Technologies · 5 hours ago
Customer Service Admin
US-DE-Wilmington
Full-time
Hybrid
Entry, Mid Level
$20.77/hr - $32.45/hr
2+ years expAgilent Technologies is seeking a motivated and team-focused Customer Service Admin to join their Americas Customer Operations Center. In this role, you will support customers and teammates, providing an exceptional customer service experience while collaborating with a global internal team.
BiotechnologyHealth CareHealth DiagnosticsLife SciencePharmaceutical
Responsibilities
Handle a high volume of phone calls, chats, and emails in a Call Center environment
Solve problems of limited scope and complexity, taking ownership of customer issues and resolutions
Place phone and written customer orders
Grow and maintain customer relationships
Ensure the highest level of customer service and satisfaction
Research Billing and Invoice Inquiries as well as disputes
Adopt/apply Continuous Improvement’ mindset by identifying improvement opportunities and driving implementation
Positively handle customer service environment challenges
Cross-training to learn and perform additional activities as business needs dictate
Qualification
Required
Associate/ bachelor's degree or a combination of education and work experience
2+ years of customer service experience and a strong interest in working directly with customers
Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
Positive attitude and strong interpersonal skills
Able to establish and maintain strong relationships
Time management and organizational skills
Sound judgement
Preferred
SAP/CRM experience
Benefits
Bonus
Stock
Benefits
Company
Agilent Technologies
Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers.
10001+ employees
H1B Sponsorship
Agilent Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (56)
2023 (58)
2022 (70)
2021 (64)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$500M2019-09-05Post Ipo Debt· $500M
1999-11-26IPO
Leadership Team
Mike McMullen
CEO and President
Padraig McDonnell
President and CEO
Recent News
2026-01-16
Research & Development World
2026-01-09
Company data provided by crunchbase