Refrigeration Design and Service, Inc. · 10 hours ago
Service Coordinator
Moosic, PA
Full-time
Onsite
Mid Level
3+ years expRefrigeration Design and Service, Inc. is a company focused on providing high-quality service support to commercial and industrial customers. The Service Coordinator plays a crucial role in managing service projects, ensuring customer satisfaction, and coordinating with various teams to fulfill service orders efficiently.
Industrial EngineeringManufacturingMechanical Engineering
Responsibilities
Instruct senior field technicians on daily assignments which include service project installations, contractual planned maintenance, and emergency service work
Communicate and set labor priorities with RD&S Service Manager to assure proper scheduling of technicians to key projects and work orders
Attend and lead weekly manpower meetings on behalf of service for the allocation of start-up and senior service technicians to jobsites
Respond to customer inquiries for service work in a timely and professional manner (email, phone, portal, etc.)
Efficiently create & communicate key account customer requested quotes and orders with the sales team and assist with processing those tasks in the computer system
Work with all sub-contractors and vendors to order and deliver the needs resources and materials to service job sites
Interface with the parts warehouse and/or vendors on purchase orders and parts/components deliveries, including expedited processing for urgent requests
Communicate with customers status changes for their orders that may impact expected and requested service delivery dates as necessary
Weekly processing of technician time sheets and expenses
Drive work order close out and invoice handoffs to billing team
Multi-task customer support priorities within the company
Work with other departments (accounting, sales, logistics, etc.) in a timely and professional manner
Other service department tasks and assignments as directed by department manager
Qualification
Required
High school diploma or equivalent
3-5 years of experience in a fast-paced customer support role, business to business strongly preferred
3-5 years of experience performing service scheduling, order processing, and inside customer service to industrial customers strongly preferred
Experience handling difficult customers preferably in a service support role
Experience with or ability to learn and work proficiently in Microsoft Outlook (email, calendar), Microsoft Teams, work order software, and additional business software as needed
Experience working effectively independently and as part of a team
Able to multi-task, prioritize, and work well under pressure
Strong organizational skills
Excellent written and oral communication skills
Excellent customer service skills
Self-motivated with a strong sense of urgency
Strong desire to learn
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Able to enter data efficiently into software
Benefits
Eligible for healthcare benefits on Day 1 of employment:
Medical, dental, vision, and prescription drug coverage
Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
Health Savings Account (HSA)
Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
Accident Hospital Indemnity
Company-paid Short and Long-term Disability Insurance
Pet Insurance
Employer matched 401(k) saving plan (with Roth option)
Weekly paycheck
Generous paid holiday schedule (11 days per year)
Paid time off (vacation + sick time)
Learning & Development programs
Employee Referral Bonus Program
Tuition Reimbursement
Company
Refrigeration Design and Service, Inc.
RD&S functions as both a contractor and custom package fabricator/manufacturer.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-02-01Acquired
Company data provided by crunchbase