Flexspring · 1 week ago
(EN/FR) Bilingual Technical Support Engineer
United States
Full-time
Remote
Mid LevelFlexspring is the leading expert in data integration for HR applications, and they are seeking an experienced Bilingual Technical Support Engineer. The role involves troubleshooting client integration issues, providing exceptional communication, and collaborating with both support and development teams to ensure client satisfaction.
Data IntegrationInformation TechnologyPaaS
Responsibilities
Effectively troubleshoot, identify the root cause and develop solutions to production issues that arise in customers’ integrations while adhering to support SLA
Provide exceptional communication to all parties, both internal and external
Document troubleshooting and resolution notes in our Case Management System (Service Cloud) and keep the client informed about the case progression continuously
Drive support cases through resolution by working collaboratively with the support team, technical consultants, 3rd party partners, and the client
Participate in quality assurance processes including production update testing, pre-release testing, and other forms of collaborative quality assurance work
Identify progress gaps and provide suggestions and feedback to the manager to improve them
Participate in the rotation on-call support processes
Qualification
Required
College Diploma equivalent or in Computer Science, Mathematics, Physics, Statistics, Data Analysis or equivalent experience
Fluent in French and English both verbal and written communication
Software development experience with Java, Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc
Strong desire to learn new technology
Strong critical thinking and problem-solving skills, both technical and business
A proven track record in going the extra mile with customer service engagements
You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty
Able to discuss and give your input on client service tickets, and communicate solutions to clients
Demonstrated experience in fast-paced environments and meeting company and client deadline expectations when resolving Service Requests
Excellent attention to detail and ability to troubleshoot quickly and efficiently
Self-aware, motivated, coachable, ability to collaborate with all team members
Preferred
Experience managing and working with Salesforce Service Cloud
Experience or functional understanding of ETL (Extract, Transform, Load)
Experience with HR/Finance data integrations
Experience with Oracle HCM, Taleo, Workday, ADP, Greenhouse HR, BambooHR
Benefits
Work from home. Enjoy flexible hours.
Receive additional stock compensation in a rapidly growing company.
Company
Flexspring
Flexspring is an integration platform that specializes in HR data integration.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Yan Courtois
CEO
Company data provided by crunchbase