LG Energy Solution Vertech, Inc. · 11 hours ago
Senior Services Engineer
United States
Full-time
Remote
Senior Level
$97K/yr - $146K/yr
5+ years expLG Energy Solution Vertech, Inc. is a full-service energy storage system supplier and integrator. They are seeking a Senior Services Engineer to provide advanced technical support for battery energy storage systems, focusing on diagnosing and resolving software and system-level issues while collaborating with various teams to ensure optimal performance.
Information Technology & Services
Hiring Manager
Jazmin Afonso
Responsibilities
Serve as the primary technical resource for AEROS-related issues on operational BESS sites, providing Level 2/3 support to our field personnel for software and integrated system troubleshooting
Analyze system logs, alarms, and performance data to identify root causes of operational issues and implement corrective actions
Collaborate with Software, Network, and Performance Engineering teams to resolve escalated issues, apply patches, and validate fixes in live environments
Maintain and update service documentation, including troubleshooting guides, knowledge base articles, and SOPs for software-related service tasks
Support remote diagnostics and, when necessary, provide on-site assistance for critical issues impacting system availability or performance
Monitor trends in recurring issues and contribute to continuous improvement initiatives for service processes and system reliability
Assist in lifecycle planning by identifying software dependencies, obsolescence risks, and upgrade requirements for deployed systems
Provide technical training and guidance to field service technicians and engineers on AEROS functionality and integrated system troubleshooting
Additional technical and administrative functions may be assigned as needed
Qualification
Required
Bachelor's degree in computer science, electrical engineering, or related technical field
5+ years of experience in software/hardware troubleshooting for complex systems, preferably in industrial, BESS, or renewable energy applications
Strong understanding of Linux environments, networking fundamentals, and system-level integration concepts
Proficiency in analyzing logs, debugging basic software issues, and using diagnostic tools
Familiarity with networking and serial communication protocols such as SPI, I2C, UART, and CAN, Modbus TCP/IP
Excellent communication skills for cross-functional collaboration and customer interaction
Ability to work independently in a fast-paced multi-project environment
Preferred
Proficiency in C, C++, C#, Python, Perl, or other scripting language for analytics and diagnostics
Knowledge of CMMS systems, BESS maintenance, and asset lifecycle management practices
Prior exposure to SCADA systems, battery & energy management platforms, and power electronics
Benefits
100% employer sponsored medical, dental and vision insurance
Flexible working hours
Company
LG Energy Solution Vertech, Inc.
LG Energy Solution Vertech, Inc.
51-200 employees
H1B Sponsorship
LG Energy Solution Vertech, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (4)
Funding
Current Stage
Growth StageLeadership Team
Steve DeBruyn
Chief Operating Officer
Jazmin Afonso
Talent Acquisition Partner
Company data provided by crunchbase