Canon Business Process Services · 9 hours ago
Site Manager
Boston, MA
Full-time
Onsite
Entry, Mid Level
2+ years expCanon Business Process Services is seeking a Site Manager who will be responsible for effective management and administration of business functions at client sites. This role involves overseeing services contracted by the client, ensuring exceptional customer service and operational efficiency.
ConsultingOutsourcingPrintingSupply Chain Management
Hiring Manager
Shannon J. Pelose (Borden)
Responsibilities
Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
Functions as a liaison between the client & CBPS
Prioritize and schedules all work including overflow work to backup facility
Ensures proper maintenance and usage of all equipment and supplies
Conducts staff meetings to ensure communication of corporate policies and goals
Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
Interfaces with the client, operations team, and corporate departments as necessary
Qualification
Required
Associates Degree preferred or comparable work experience
2 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees
Communicate effectively with diverse groups and clients
Exhibit ability to establish personal credibility with customers and staff
Ability to execute and deliver the highest quality and production and customer service
Establish challenging, constructive, and open workplace culture
Work with peers & team to establish departmental decisions, processes & ensure standardized activities
Ability to work in stressful situations and meet deadlines efficiently
Create a customer focused environment
Excellent written and oral communication skills
Strong organizational, administrative, record keeping & time management skills
Strong team approach to business ethics
Must have excellent follow through skills
Benefits
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within
A company focused on creating a positive work and client environment
Employee discounts on entertainment, products, and services nationwide!
Company
Canon Business Process Services
Canon Business Process Services offers an array of services ranging from BPO, consulting, mail to print and supply chain management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Kowalczuk
Chairman/CEO at Canon Business Process Services
Ana Choi
Senior Human Resources Business Partner
Recent News
Canon Business Process Services
2025-04-15
GlobeNewswire News Room
2025-02-20
www.tradingview.com
2024-04-07
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