Cushman & Wakefield · 1 day ago
Operations Manager, Multifamily
Bloomington, Minnesota, USA
Full-time
Hybrid
Senior Level, Lead/Staff
$115K/yr - $135K/yr
8+ years expCushman & Wakefield is a leading global real estate services firm, and they are seeking an Operations Manager for their multifamily segment. The role involves overseeing operational aspects, ensuring service delivery standards, and managing staff to meet property management goals.
CommercialCommercial Real EstateConsultingLeasingLegalProperty Management
Responsibilities
Participate in monthly calls to share best practices in multiple markets
Establish and monitor appropriate checks and balances to ensure high level of quality in operations while ensuring that the management teams understand and exceed the goals/expectations for each property:
Property lease file audits and unit inspections
Aged payable review and collection assistance
Managing site level training compliance
Monitor and improve online reputation scores
Conduct monthly marketing audits
Work with Director of Operations to improve results on troubled asset watch list
Lead property shops program
Monitor and improve governance around renter’s insurance program
Drive performance to mandated purchase order platform
Other tasks as assigned including but not limited to; scheduling quarterly rally calls, termination report review, approval/review of application access requests, OTC ticket input, prepare market data reports when requested, emergency operations plan oversight, assisting in onboarding and offboarding activities for assets or team members, run performance incentive programs, review/correct costing allocations, drive culture as event leader
Understand and observe compliance with management agreements, review and approve expenditures, which exceed the authority level established for project and property manager as merited
Guarantee timeliness and accuracy of financial and management reports, and confirm that expenditures comply with Client and C&W policies
Assist property/account manager in maintaining client relationships
Ensure compliance of full utilization of C&W tools and resources (i.e. Connect, Multifamily SharePoint site, Yardi, Pinntranet, HelpHub, , Blue Moon, Ops Technology, Real Page, others as need or PMA dictates)
Verify the existence of property procedures related to CCIs and Property Inspections and including updated to current industry, Client, and C&W standards
Provide training and professional development in conjunction with Multifamily Policy Library and Maintenance/Operations SOPs
Interface with accounting leaders and Transitions & Quality Control leader for feedback on associate performance and to conduct periodic audits when necessary
Coordinate Due diligence and Transitions in partnership with COEs and Sr. Leadership
Help develop the most profitable and efficient personnel model to staff each asset
Assist the Asset Services leader in delivering financial results (P&L responsibility)
Assist Managing Director with hiring, supervising, training, reviewing and overall performance management of asset services personnel
Qualification
Required
Bachelor's Degree required
8-10+ years of multifamily property management and/or executive level sales management experience
5+ years of Management experience
Benefits
Health, vision, and dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life, and disability insurance programs
Paid and unpaid time away from work
Company
Cushman & Wakefield
Cushman & Wakefield is a real estate services firm that offers retail investment, energy management, and property services.
10001+ employees
H1B Sponsorship
Cushman & Wakefield has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (2)
2022 (6)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$734.8MKey Investors
GreystoneCitizens BankVanke
2023-10-10Post Ipo Debt· $223.8M
2023-08-08Post Ipo Debt· $400M
2022-10-13Post Ipo Debt· $27.3M
Leadership Team
Matthew Bouw
CEO Asia Pacific & EMEA
Michelle M. MacKay
CEO
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
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