Capital One · 4 hours ago
Full Time Branch Ambassador - Forest & Josey
Dallas, TX
Full-time
Onsite
Entry Level
$44K/yr - $44K/yr
1+ years expCapital One is redefining how people bank and is seeking a Branch Ambassador to enhance customer banking experiences. This role involves performing various transactions, resolving customer inquiries, and promoting a customer-centric approach within the branch.
Financial Services
No H1B
Responsibilities
You’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience
You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience
You’ll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs
The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally 'the expert'
You’re naturally curious and like to learn
We’ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals
You’re digitally savvy
You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads
You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions
You’ll be able to travel between branches in assigned local area and support the market that you are assigned
Bilingual in English and Spanish
Qualification
Required
High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales or Customer Service experience
At least 6 months of cash handling experience
Preferred
Associate's degree
2+ years of Retail, Sales, or Banking Experience
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Benzinga.com
2026-01-21
Business – Latest Financial & Stock Market News | New York Post
2026-01-20
Business News: Pasadena Star-News
2026-01-19
Company data provided by crunchbase