U.S. Department of Veterans Affairs · 7 hours ago
Health Benefits Assistant
Asheville, NC
Full-time
Onsite
Entry Level
1+ years expU.S. Department of Veterans Affairs is seeking a Health Benefits Assistant at the Charles George VA Medical Center in Asheville, North Carolina. The primary function of the position is to provide administrative and data support to determine eligibility for VA healthcare, ensuring accurate information is entered into the database and assisting Veterans with applications.
GovernmentMedicalNational SecurityPublic Safety
No H1B
U.S. Citizen Only
Responsibilities
Ensuring accurate - timely and consistent information is entered in the appropriate database
Reviewing - verifying - and analyzing submitted data for consistency with financial and program objectives - and adherence to eligibility-related VA directives
Responsible for determining the need for and assisting Veterans in completing applications
Interviewing the Veteran to obtain the required information
Entering data and information into the database
Using sound judgement (utilizing VA Regulations) to make recommendation of approval or denial
Reviewing reports - records - and numerical computations for accuracy and correctness
Utilizing a multitude of software platforms to input and verify data
Typing a variety of documents into final form - ensuring correct grammar - spelling - punctuation - format and style
Handling conflict and problems in dealing with customers - constructively and appropriately
Interacting with customers - visitors - and coworkers in a courteous - tactful - helpful manner - exercising mature judgment and diplomacy
Assisting with community activities such as Health Fairs - Outreach - Homeless Veterans Stand Downs - and Post Deployment Health Reassessment (PDHRA) by handing out information pamphlets - answering technical questions - briefing large groups of Veterans - etc
Performing other duties as assigned
Qualification
Required
You must possess one (1) year of specialized experience equivalent to the next lower grade level (GS-4) in Federal service that has equipped you with the particular knowledge - skills - and abilities to perform successfully the duties of the position - and that is typically in or related to the work of the position to be filled
Specialized experience includes providing administrative support to a work unit; verifying eligibility/entitlement for benefits; entering - reviewing - verifying - and analyzing computerized data for accuracy and consistency; assisting patients with eligibility forms and processes
You must have successfully completed 4 years of education above the high school level. This education must have been obtained in an accredited business - secretarial or technical school - junior college - college or university
One year of full-time academic study is defined as 30 semester hours - 45 quarter hours - or the equivalent in a college or university - or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business - secretarial - or technical school
One full year of graduate education is considered to be 18 semester hours
You must possess equivalent combinations of successfully completed post-high school education and specialized experience to meet total qualification requirements at the GS-5 level
This experience must be supported by your resume to be creditable
Copy of transcripts are required at time of application
This is primarily a sedentary position - but the work requires some walking - bending - stooping and carrying of light objects such as manuals - documents - etc
Concentration and sustained performance under prolonged stress is required because of the time-factors involved in completion of work assignments within deadlines
You must live within or be willing to relocate within a commutable distance of the duty location
Benefits
Recruitment & Relocation Incentives: May be authorized for highly qualified candidates
Company
U.S. Department of Veterans Affairs
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Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
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