Early Warning® · 1 month ago
Sr. Director, Partnership Operations & Chief of Staff
New York City
Full-time
Hybrid
Director/Executive
$226K/yr - $282K/yr
15+ years expEarly Warning Services has powered and protected the U.S. financial system for over thirty years with cutting-edge solutions. The Senior Director of Partnership Operations leads strategic initiatives across enterprise sales and partnerships, optimizing processes and managing day-to-day operations to ensure alignment with organizational goals.
Financial ServicesFraud DetectionPaymentsRisk Management
No H1B
Responsibilities
Serve as the CPO’s right hand, supporting strategic planning, prioritization, and execution of key initiatives. Manage business operating routines, materials preparation, decision tracking, and follow-ups. Coordinate and co-host recurring Partnership meetings and events
Own and execute sales policies, planning, reporting, quota management, and process optimization. Oversee training, program implementation, compensation design, and commission reviews in collaboration with HR and Finance. Ensure efficient systems and audit processes
Manage executive and broader company communications of relevant team KPIs, results and strategic programs. Partners with internal functions, including the internal communications team, to drive an organizational understanding of sales/partnership-driven business outcomes. This includes content creation for recurring and ad-hoc Partnership executive reporting and live event execution (such as lunch and learning), etc
Build and lead a high-performing Sales/Partnership Enablement team responsible for the compensation process, Salesforce optimization, KPI reporting and dashboards, forecasting, pipeline management, and customer engagement initiatives
Build, retain, and motivate highly engaged, high-performance team through demonstrated commitment to talent management and training. Lead a sales/partner enablement team which optimizes the process for compensation, Salesforce optimization, KPI reporting and dashboards (revenue, ACV, lead mgmt., etc.), forecasting, pipeline management, customer engagement and communications initiatives, and customer satisfaction surveys
Evolve the use of AI and manage an effective SaaS strategy for tools leveraged by Partnerships (Salesforce, TaskRay. LinkedIn etc.)
Analyze sales data to identify trends, opportunities, and risks, recommending and implementing actionable improvements
Partner with Marketing on ABM and client communication strategies. Maintain alignment across departments and foster strong internal relationships
Partner with HR and L&D to promote skills development and industry knowledge across the Partnership organization
Qualification
Required
Education and/or experience typically obtained through completion of a bachelor's degree
15 or more years of related work experience, with at least 5 years of leadership experience
Experience in innovating, translating ideas into action plans, and delivering results
Effective communicator, able to convey complex ideas in a clear, concise manner – both verbally and in writing
Entrepreneurial approach and passionate strategic thinker with enterprise mindset
Highly professional and collaborative with proven ability to develop deep relationships with executives, decision makers, and industry partners
Effective leadership skills and passion for building highly engaged high-performance teams
Ability to effectively prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Effective written, verbal, presentation, and public speaking skills
Strong analytical and process improvement skills
Ability to create and deliver compelling and persuasive arguments with an executive level audience
Comfortable establishing new relationships with and influencing customers from the analyst up to the C Suite both internally and externally
Preferred
Master's degree
Sales operations and compensation strategy experience
Chief of staff experience
Extensive project management experience and process improvement knowledge
Deep understanding of the Early Warning organizational landscape
Prior experience working in payments, financial services, or similar regulated industry
Benefits
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
Company
Early Warning®
Early Warning Services, LLC, a financial services technology leader, has been empowering and protecting consumers, small businesses, and the U.S.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cameron Fowler
Chief Executive Officer
Recent News
Payments Dive
2025-10-31
Company data provided by crunchbase