Manulife · 7 hours ago
Payroll Implementation Specialist
USA, Massachusetts, Boston, 200 Berkeley Street
Full-time
Hybrid
Mid Level
$62K/yr - $103K/yrManulife is a leading international financial services provider, and they are seeking a Payroll Implementation Specialist for their U.S. Retirement business. This role involves managing relationships with clients and payroll providers, establishing payroll feeds, and ensuring efficient implementation of retirement recordkeeping and trust operations.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Manage relationship with the client and client’s payroll provider to establish a payroll feed, set up the payroll interface(s) recordkeeping system and confirm integrity of test files sent during implementation
Understand and explain purpose of the retirement plan product and the required data to enable the efficiency and productivity metrics driving the business
Negotiate and influence providers to send required data to support administrative, compliance, and customer experience record-keeping needs
Manage internal relationships during conversion with Plan Implementation Managers, Sales, Relationship Management and Operations team
Participate in conversion project team meetings
Primary focus on escalated payroll plans and issues that are impacting the implementation timeline and ensure they are resolved before handing off to the in-force payroll team
Process payrolls and serve as main payroll contact for “live” clients that have not yet transitioned to the in-force payroll administration team
Act in a project manager role and have ownership of in-force plan payroll provider changes
Provide subject matter expertise for research and resolution of complex payroll inquiries
Attend training as required to stay current with system and product enhancements and process changes or improvements
Assist with procedure development and management
Responsibilities may also include completion of new plan set up on the recordkeeping platform
Qualification
Required
University degree or related experience required
Firm understanding of U.S. Retirement marketplace and Plan Provider Services including recordkeeping and trust operations and the surrounding ecosystem including Advisor, Sponsor, Participant and TPA channels including digital, web, mobile and via business to business and participant Contact Centers
Expertise in plan onboarding, participant enrollment, payroll and eligibility services, money in motion, distribution processing, plan compliance services and global cash and trade reconciliation
Experience working with the FIS Omni Recordkeeping Platform including the business to business and business to customer scope of services (highly desirable)
Understanding of 180 and 360 payroll solutions, and or experience working with data aggregators preferred
Flexibility, adaptability, agility, and the capability to innovate, adapt and evolve while working through ambiguities associated with new processes, new systems and new products
Strong sense of process ownership and successful client outcomes
Experience in the U.S. marketplace as with Implementation, Payroll Operations or Client Service experience
Broad understanding of onboarding and servicing US Retirement clients
Preferred
Project Management experience
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
Full range of statutory leaves of absence
Company
Manulife
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
Founded in 1887
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.31B2025-12-02Post Ipo Debt· $1B
2024-06-11Post Ipo Debt· $363.5M
2023-03-07Post Ipo Debt· $1.2B
Leadership Team
Phil Witherington
President and CEO
Steve Finch
President and CEO, Manulife Asia
Recent News
2026-01-21
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