ERCOT · 5 hours ago
Client Services Account Manager
Taylor, TX
Full-time
Onsite
Mid, Senior Level
$75K/yr - $128K/yr
2+ years expERCOT is a key player in the Texas power grid and wholesale market, offering a collaborative environment to address energy challenges. The Client Services Account Manager role involves supporting the delivery of services to Market Participants, managing inquiries, and facilitating process improvements within the Client Services team.
Energy
Responsibilities
Understands the basic principles, theories and concepts related to the profession and learns how to apply them within the ERCOT culture
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Contributes to specific objectives and outcomes as directed
Develops, maintains and demonstrates expertise in ERCOT market rules and operations through instructor-led and web-based training, shadows personnel, develops and demonstrates functional application of knowledge in service delivery and issue resolution for Market Participants
Continually learns and develops expertise in the ERCOT market rules and how these rules impact ERCOT processes and procedures
Develops foundational understanding of ERCOT’s Client Services department and its role in facilitating operational interactions between ERCOT and Market Participants
Applies knowledge of market rules, processes and procedures to support the Client Services organization in handling inquiries and information requests from the public and Market participants
Develops expertise and operational knowledge of the processes and procedures of all Client Services departments
Gains operational knowledge of the tools and applications used by all Client Services departments. Develops and maintains metrics that measure efficient use of resources and delivery of services
Represents the client services department in internal and cross-departmental efforts to develop service and/or relationship management applications
Facilitates discussions and collaborates with internal and cross-departmental teams to identify risks and implement process improvements including reduction of manual processes
Facilitates cross-departmental team efforts and coordinate work on process improvements, projects, and initiatives related to the systems, processes, and procedures
Assesses the effectiveness of processes and propose improvements, develop and support implementation of performance metrics and dashboards, facilitate discussions, and document process improvements
Supports day-to-day workflow in support of ERCOT’s Client Services department
Leads cross departmental teams in process improvement efforts and projects to develop tools used in client services workflows
Delivers ad-hoc and structured training on market rules, processes, and tools
Represents the Client Services department and ERCOT at ERCOT meetings and stakeholder forums
Serves as a subject matter expert on the market rules, processes and procedures related to the delivery of services to Market Participants
Develops expertise and working knowledge of multiple ERCOT business areas required to communicate with participants and ERCOT business areas
Qualification
Required
Minimum 2 years job related work experience in excess of degree requirements
Minimum 2 years experience in the electric utility industry and advanced understanding of the competitive electric markets and operation of an interconnected transmission and distribution system
Bachelor's Degree: Business, Accounting, Computer Science, Engineering or related field (Required)
A combination of education and experience that provides equivalent knowledge to a major in such fields is required
Preferred
Minimum 2 years experience processing of mission critical business data, customer service, collaboration and multi-tasking
Company
ERCOT
The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 24 million Texas customers.
501-1000 employees
H1B Sponsorship
ERCOT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (18)
2023 (17)
2022 (30)
2021 (19)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Pablo Vegas
President & CEO
Recent News
2025-11-08
2025-10-25
2025-09-28
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