Inizio Engage · 2 hours ago
Inbound Customer Service Representative
United States
Full-time
Remote
Entry Level
2+ years expInizio Engage is a strategic engagement partner in healthcare, and they are seeking an Inbound Customer Service Representative to support a leading Biotechnology company. The role involves enrolling patients into support programs, triaging callers, and maintaining quality standards while providing information and assistance to callers.
CommercialHealth CareHospital
Responsibilities
Enroll qualified patients into patient Support programs and other manufacture offers
Triage callers to the appropriate resources
Intake of product quality complaints or adverse events
Provide appropriate program level information
Pre-screen potential volunteers for enrollment into clinical/medical research trials
Enroll participants in educational seminars
Collect demographic data and disposition for product, sample and literature fulfilment
Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines
Accurately collect information required by individual programs and correctly capture in specific program databases
Exhibit effective communication and tele-management skills
Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
Possess effective organizational skills, including working with multiple projects simultaneously
Adhere to all company policies and Standard Operating Procedures
Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
Qualification
Required
Associates Degree or equivalent work-related experience
Excellent verbal, written and listening communication skills
Competency with a computer keyboard and mouse
Pleasant telephone manner
Preferred
Bachelor's degree
Minimum of 2 years work experience in a call center setting
Experience working remote
Benefits
Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Company
Inizio Engage
Inizio Engage is a healthcare agency that provides decision optimization, experience design, patient solutions, and medical affairs.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Nguyen, MBA
Senior Partner, People & Culture
JESSICA BENNETT, MBA, SHRM-CP
People and Culture Partner
Recent News
2025-08-19
Company data provided by crunchbase