Rippling · 5 hours ago
Manager, EOR Implementation
New York, NY
Full-time
Hybrid
Mid, Senior Level
$111K/yr - $171K/yr
5+ years expRippling is a company that provides a unified platform for managing HR, IT, and Finance systems. They are looking for a Manager for their Global Products Implementation team, focusing on the Employer of Record product, where the candidate will lead a team of Implementation Managers to ensure successful customer experiences throughout the implementation process.
EmploymentHuman Resources
Responsibilities
Own a team of Global Products Implementation Managers, located around the world and each managing a book of ~30 customer implementations
Support employee career growth through coaching and mentoring
Monitor the health of our KPIs (CSAT, SLAs, etc)
Lead your team to hit KPIs through proactive tracking and mitigation
Serve as an escalation contact internally and externally
Instrument and scale our Global Implementation team
Measure the effectiveness and quality of our global products implementation experience, continuously suggesting improvements against our core KPIs
Actively participate in hiring and onboarding of team members
Monitor team capacity and recommend data backed (quantitative and qualitative) solutions from people to process to product
Instrument implementation workflows and optimize process inefficiencies
Design new processes
Collaborate with sales on presale requirements and with CX on exit gates
Build and document playbooks, email templates, etc - own the end to end Global products implementation workflow
Qualification
Required
Minimum of 5 years experience in implementation, technical account management, or customer success at a fast-paced SaaS company
Experience with end to end employee onboarding - emphasis on global employee onboarding
Minimum of 1 year experience as a lead or direct manager with mentorship/coaching responsibility
Proven project management experience delegating multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks
Creative about finding solutions: You are relentless in searching documentation, creating documentation, asking 'What if questions.' You push others to do the same
Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance
Comfortable working and delegating in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers
Preferred
4+ years experience in a customer-facing position within the HCM space (HR, Payroll, Benefits, ETC)
Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
initialized.com
2026-01-21
2026-01-16
2026-01-15
Company data provided by crunchbase