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Saicon · 2 hours ago

Customer Success Engineer

Santa Clara, CA

Contract

Hybrid

Senior Level

5+ years exp

Saicon is seeking a Customer Success Engineer with strong expertise in Next Generation Firewall (NGFW) and enterprise network security technologies. This role involves providing expert guidance, managing customer engagements, and collaborating with product and engineering teams to enhance product adoption and customer satisfaction.

AppsEnterprise Resource Planning (ERP)Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide expert guidance on NGFW technologies and help customers maximize product value

Partner with Product & Engineering teams to integrate and deploy network security solutions

Act as a customer advocate , influence product roadmap, and identify new use cases

Lead technical deployments, success plans, and high-touch customer engagement

Manage escalations and ensure exceptional customer experience

Qualification

Next Generation FirewallPalo Alto Networks NGFWNetwork security engineeringEnterprise networkingWindows troubleshootingMac troubleshootingLinux troubleshootingPCNSE certificationCISSP certificationCCNA certificationCCNP certificationCCIE certificationCustomer communicationEscalation handlingTrusted technical advisorProject management

Required

5+ years in network security engineering, support, operations, or professional services

Deep understanding of enterprise networking (routers, switches, servers, wireless, monitoring)

Proficient in Windows, Mac, and Linux troubleshooting

Proven ability to work as a trusted technical advisor across technical & non-technical teams

Strong escalation handling, customer communication, and project management skills

Preferred

Strong experience with Palo Alto Networks NGFW (highly preferred)

Preferred certifications: PCNSE, PCNSA, CISSP, CCNA/CCNP/CCIE

Company

Saicon

Saicon speclizes in ERP, application management, cybersecurity, automation and architecture services.

Founded in 1998

Overland Park, Kansas, USA

201-500 employees

https://saiconinc.com

H1B Sponsorship

Saicon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (21)

Funding

Current Stage

Growth Stage

Leadership Team

Ramesh Lokre

Co-Founder & CEO

Raj Cherukumudi

Global Client Partner and SVP

Company data provided by crunchbase