StevenDouglas · 5 hours ago
Information Technology Help Desk
Houston, TX
Contract
Onsite
Mid Level
$25/hr - $30/hr
3+ years expStevenDouglas is seeking an Information Technology Help Desk professional to provide first level IT support for all end-users. This role involves troubleshooting and resolving hardware, software, and voice/data communication systems issues, as well as managing service tickets effectively.
ConsultingHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Brooke Pumo
Responsibilities
Provides first level IT support for all end-users via telephone, email or chat
Troubleshoots and resolves hardware, software and voice/data communication systems issues
Escalates calls when appropriate
Writes concise, informative service tickets
Follows up on all tickets in a timely manner and pursues issues through to resolution
Qualification
Required
3 to 5 years of relevant experience
Experience using ticketing systems and writing technical support reports and documentation
Broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks
Company
StevenDouglas
StevenDouglas, one of the boutique Search and Interim Resources firms.
201-500 employees
H1B Sponsorship
StevenDouglas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (7)
2022 (7)
2021 (7)
2020 (18)
Funding
Current Stage
Growth StageLeadership Team
Laurie Canepa
Managing Director - State of Texas (Accounting and Finance Search)
Recent News
Seattle TechFlash
2025-06-25
Seattle TechFlash
2025-05-29
24-7 Press Release Newswire
2025-05-17
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