PointClickCare · 9 hours ago
Principal AI Architect
United States
Full-time
Remote
Lead/Staff
$173K/yr - $190K/yr
12+ years expPointClickCare is a leading health tech company focused on delivering exceptional care through innovative technology. They are seeking a Principal AI Architect to define and drive the AI strategy and enterprise architecture vision, ensuring the integration of AI tools into their platforms to enhance operational efficiency and customer experience.
Elder CareEnterprise SoftwareHealth CareSaaSSoftwareWeb Browsers
Responsibilities
Define and drive enterprise AI strategy and architecture within a B2B SaaS and enterprise technology environment
Design and govern AI solutions across the full customer lifecycle including marketing, sales, solution engineering, quoting, contracting, billing, revenue recognition, service, and customer success management
Architect and scale Generative AI, agent-based systems, RAG architectures, and intelligent automation in production SaaS platforms
Own enterprise architecture across core business and corporate platforms including customer, revenue, and operational systems such as CRM, quoting, contracting, billing, HR, and IT Service Management environments, with the ability to rapidly learn new technologies and design scalable solution architectures independent of specific tools or vendors
Architect and develop agentic enterprise capabilities that enhance business operations, workload orchestration, and user-facing automation
Design and implement LLM-powered agents using platforms such as Microsoft Copilot Studio and Salesforce Agentforce
Design orchestration patterns using frameworks and platforms such as Salesforce Agentforce, Microsoft Copilot, LangGraph, CrewAI, and LangChain to enable multi-agent collaboration across systems
Define architectural guardrails, platform standards, and lifecycle management practices for scalable, secure AI and enterprise systems
Act as a technical authority to review, challenge, and guide vendor, system integrator, and internal team architectures
Lead architecture governance by defining review frameworks, validating solution designs, and driving alignment to enterprise standards
Design target-state architectures, conduct gap assessments, and shape enterprise-wide solution roadmaps
Qualification
Required
12+ years of experience in enterprise, solution, or platform architecture roles within B2B SaaS or large-scale technology organizations
Proven experience designing and running AI systems in real production environments
Strong experience working across end-to-end B2B SaaS customer and revenue lifecycles including marketing, sales, quoting, contracting, billing, revenue recognition, service, and customer success platforms
Experience designing enterprise architecture for HR and corporate technology domains, with the ability to take ownership of these platforms and drive solution architecture without dependency on specific vendors or tools
Deep understanding of Generative AI, large language models, agent architectures, RAG patterns, and AI orchestration frameworks
Strong proficiency in Python with experience building backend services, APIs, and containerized workloads
Hands-on experience with LLM platforms such as OpenAI, Azure OpenAI, or Anthropic
Hands-on experience with agent frameworks such as LangChain, LangGraph, CrewAI, or AutoGen
Experience designing secure, scalable, multi-tenant enterprise and SaaS architectures
Experience leading architecture for large-scale business and technology transformation programs
Experience in Microsoft AI platforms like Azure foundry, Co-pilot agent is a must
Strong understanding of enterprise security architecture and data privacy principles
Proven ability to translate business capabilities into scalable technical solutions
Preferred
Experience with Salesforce ecosystem including Einstein, Agentforce, and Data Cloud
Benefits
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
Company
PointClickCare
PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care.
1001-5000 employees
H1B Sponsorship
PointClickCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (11)
2023 (11)
2022 (17)
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$229.98MKey Investors
Hellman & FriedmanDragoneer Investment GroupJMI Equity
2022-04-01Secondary Market
2021-01-06Private Equity
2018-02-28Private Equity· $144.91M
Leadership Team
Dave Wessinger
CEO and Co-founder
Angelo Papatheodorou
Senior Vice President Of Sales
Recent News
HospitalManagement.net
2026-01-16
2026-01-14
HospitalManagement.net
2026-01-11
Company data provided by crunchbase