JJ Kane Auctions · 6 hours ago
Supervisor - Customer Service, Title Processing
Birmingham, AL
Full-time
Onsite
Mid, Senior Level
4+ years expJJ Kane Auctions, a subsidiary of Altec, is an industry leader in providing high-quality used machinery. They are seeking a motivated Supervisor for their Customer Service Team to oversee title processing and ensure operational consistency while fostering a customer-first culture.
Financial ServicesInsurance
Responsibilities
Supervise CSR team scheduling, workload balance, and staffing coordination
Reinforce company policies and maintain consistent accountability through coaching, feedback, and performance reviews
Approve timekeeping and attendance, including vacation requests
Support disciplinary actions when appropriate
Coordinate staffing needs and production sequences to maximize output
Monitor performance, quality standards, delivery deadlines, and system accuracy
Lead problem-solving for daily operational challenges
Manage 5S practices, facility needs, and equipment condition
Serve as a service leader supporting buyers, sellers, and internal teams
Ensure team members receive required training and support
Foster strong internal and external partnerships, reinforcing customer-first operations
Identify opportunities to streamline processes and enhance productivity
Champion innovation and out-of-the-box problem-solving
Participate in organizational improvement initiatives
Qualification
Required
High School Diploma required; bachelor's degree preferred
Four years of industry experience •or• one year in an Altec Group Lead role
Supervisory experience and/or title work preferred
Strong communication, problem-solving, and troubleshooting skills
Proficiency with general PC applications
Valid Driver's License may be required
Preferred
bachelor's degree
Supervisory experience and/or title work
Benefits
Medical, Dental, Vision and Prescription Drug Program
Retirement 401(k) Traditional or Roth Program Options with Company Match
Vacation and Holidays
Parental Leave
Short-Term and Long-Term Disability Leave
Flexible Spending Accounts
Tuition Assistance Program
Employee Assistance and Mental Health/Substance Abuse Program
Life Insurance, Accidental Death and Dismemberment Insurance
Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
Additional Wellness Programs and Rewards Available
Company
JJ Kane Auctions
JJ Kane Auctioneers specializes in conducting both timed online auctions and online government auctions that are open to the public.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Emily Skelton
HR Business Partner, Sr.
Company data provided by crunchbase