Diversified Recruitment Services, LLC · 7 hours ago
Customer Service Representative
Lebanon, TN
Full-time
Onsite
Entry, Mid Level
2+ years expDiversified Recruitment Services, LLC is seeking a Customer Service Specialist who will facilitate the order intake process and handle customer issues and inquiries. The role involves coordinating with various departments to ensure efficient order delivery and maintaining strong customer relationships.
Staffing & Recruiting
Responsibilities
Analyze sales orders to determine and approve which orders should be released to the shipping department
Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery
Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system
Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment
Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and/or returns from customers
Analyze system reports and data to determine the best course of action for the customer
Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods
Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily
Provide insights to management on daily dialogue and information obtained through customer contact
Communicate with customers regarding orders, credits, reports, and various customer needs
Hastily escalate unresolvable issues to internal management and respond to Customer needs in a timely manner
Coordinate with compliance specialist, request & review USMCA forms/international documents as needed for freight clearance for international customers
Inputting data into spreadsheets or databases as required
Qualification
Required
Bachelor's degree in finance, Business Administration or equivalent experience required
2+ years' experience in customer analytics, inventory management, customer service, or technical experience using EDI feeds required
Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint
Hands-on approach to problem solving and analysis
Excellent organizational and analytical Skills
Ability to analyze system reports and data to determine the best course of action
Company
Diversified Recruitment Services, LLC
Diversifed Recruitment is a Global Recruitment Firm.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase