Mending · 3 hours ago
Health Plan Operations, Associate
New York City, NY
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $75K/yr
0+ years expMending is a healthcare technology company focused on redefining health insurance to improve doctor-patient relationships. They are seeking a detail-oriented Health Plan Operations Associate to support vendor management, operational analytics, and project coordination to ensure smooth operations of health plans.
Health CareHealth InsuranceInsurance
Responsibilities
Support day-to-day vendor relationships across our TPA, utilization management vendor, network partners, and other operational vendors—including meeting coordination, agenda preparation, follow-up on action items, and ensuring deliverables are met on time
Build accountability into vendor partnerships through consistent tracking of commitments and SLAs, identifying performance gaps for escalation
Project manage and track cross-functional regulatory compliance needs, ensure required documentation is prepared and submitted on time, and support recurring quality programs such as QIPs, risk adjustment, etc
Maintain core operational dashboards and support ad-hoc analytics needs across the Operations team
Provide project management support for cross-functional initiatives including process improvement, automation, and scalability projects
Qualification
Required
0–4 years of experience in operations, projected management/coordination, analytics, or a related role (recent grads welcome)
Exceptional attention to detail and follow-through—you take pride in keeping systems running smoothly
Highly organized, with the ability to manage multiple workstreams, prioritize effectively, and meet deadlines without hand-holding
Comfortable working with data (Excel/Google Sheets proficiency required)
Strong written and verbal communication skills for working cross-functionally internally and externally
Comfort with ambiguity and excitement about building processes from scratch
Familiarity with project management principles required
Preferred
SQL/Python nice-to-have
Experience with CRM/ticketing systems or operational software helpful but not required
Healthcare, insurance, or startup experience is a plus but not required
Company
Mending
Mending is a health insurance company that offers relationship-based healthcare services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$13.59MKey Investors
Alumni Ventures
2023-08-02Seed· $13.59M
2021-07-20Seed
Leadership Team
Frank Wu
Co-Founder & CEO
Jeff Yuan
Co-Founder
Recent News
2025-09-05
alleywatch.com
2025-07-14
alleywatch.com
2025-07-14
Company data provided by crunchbase