Sr. Associate Product Support Rep jobs in United States
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McKesson · 17 hours ago

Sr. Associate Product Support Rep

positionTexas, United States
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

McKesson is an impact-driven, Fortune 10 company that focuses on making quality healthcare more accessible and affordable. They are seeking a Senior Associate Product Support Rep to provide essential service to clients regarding their web-based 340B Federal Government Program software, ensuring high customer satisfaction through effective support and communication.

BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical
badNo H1Bnote

Responsibilities

Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relations to 340B Architect and other McKesson/Macro Helix software
Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause, resolve or escalate as necessary following standard operating procedures
Provides high-level analytics, reporting, and other support as needed
Builds and enhances customer relations to promote program success and product improvement
Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals

Qualification

Product applications support340B Architect experienceTroubleshooting skillsAnalytical skillsSoftware knowledgeMicrosoft OfficeVerbal communicationWritten communicationOrganizational skills

Required

Degree or equivalent and typically requires 2+ years of relevant experience
Product applications support experience
Experience with 340B Architect and/or Macro Helix division exposure
Strong troubleshooting, critical thinking, and analytical skills
Strong verbal and written communication skills
Working knowledge of a wide variety of software, hardware & PC operating systems Knowledge of the 340B program
Demonstrated ability to handle calls & act as a resolution point for issues, & prevent issues from escalating further
Familiar with Microsoft Office applications, strong Excel skills
Strong organizational skills with the ability to work through a large caseload per SLA requirements
Must be authorized to work in the US. Sponsorship is not available for this position

Benefits

Competitive compensation package
Annual bonus
Long-term incentive opportunities

Company

McKesson

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McKesson distributes medical supplies, information technology, and care management products and services.
dateFounded in 1833
location
Irving, Texas, USA
people-size10001+ employees
web-link
http://www.mckesson.com

Funding

Current Stage
Public Company
Total Funding
unknown
1994-11-18IPO

Leadership Team

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Brian Tyler
CEO
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Jim McAuliffe
CFO
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