Kforce Inc · 7 hours ago
Desktop Support Analyst
Miami, FL
Contract
Onsite
Entry Level
$20/hr - $27/hr
2+ years expKforce Inc is seeking a Desktop Support Analyst to provide support for clients and end users in Miami, FL. The role involves troubleshooting incident tickets, assisting with hardware configurations, and ensuring timely closure of support tickets while maintaining SLAs.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Triage, assign and troubleshoot incident tickets for affected clients and end users
Desktop Support Analyst will document solutions to all incidents and add to the department KMDB
Assist the Helpdesk as Level 2 support for all End user technology platforms and interfaces
Assist the Helpdesk as Level 2 support for all hardware configurations of End user technology platforms and interfaces
Apply software changes and make configuration changes for new devices, new sites, and existing sites
Validate hard drive image changes for the Helpdesk for replacement on all supported systems
Track and maintain hardware/software Inventory for all end user systems and hardware
As a Desktop Support Analyst, you will ensure tickets are closed in a timely manner maintaining SLAs and escalating to leadership or next level support where required
Assist with approved installation and software modifications for all applications associated with end user systems
Qualification
Required
Associate's degree in computer related field required
2 years in service/help desk, field services, smart hands or deskside support
2 years of Windows Operating Systems required
2 years of diagnosing hardware/software conflicts, hardware components, and testing of hardware failures is required
1 year of networking concepts is required
Experience and ability to understand data flow processes
Excellent understanding of remote support communication software, such as SCCM, Intune, Team Viewer
Familiarity of Microsoft DOS and PowerShell scripts
Proficient use of Microsoft Teams, Office and 365 products and some administration
Ability to learn software applications with minimal training is required
Preferred
Bachelor's degree preferred or equivalent experience
Certifications in AWS, ITIL, or related technical fields a plus
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
Company data provided by crunchbase