Liberty Mutual Insurance · 22 hours ago
Director - Technology Strategy, Planning & Support
Portsmouth, NH
Full-time
Onsite
Director/Executive
$156K/yr - $281K/yr
15+ years expLiberty Mutual Technology is in search of a Director of Strategy, Planning & Support to join their U.S. Retail Markets Technology Strategy & Planning team. This role involves steering the organization towards achieving its strategic objectives by optimizing portfolio management practices and ensuring effective governance of technology initiatives.
FinanceFinancial ServicesInsurance
Responsibilities
Lead the USRM Tech quarterly and annual strategic planning and rebalancing processes to ensure technology initiatives are prioritized based on strategic alignment to organizational goals
Oversee team responsible for engineer resource forecasting and capacity planning to ensure teams are optimally aligned; partner with technology leaders to identify resource gaps and to ensure focus of delivery on the highest priority work
Lead process to develop and maintain comprehensive strategic roadmaps that align with company goals, market trends, and stakeholder priorities. Facilitate cross-functional collaboration to ensure roadmaps are actionable and measurable
Partner with Strategy & Planning Analytics team to prepare executive-level dashboards that provide a comprehensive view of portfolio performance and operational health metrics
Analyze data to generate actionable insights and strategic recommendations for stakeholders
Lead consistent and effective communication with stakeholders to support informed strategic discussions and generate data-driven decisions
Partner with our talent organization to develop and execute on team level and talent management practices inclusive of capacity planning, workforce development, etc. in support of our multi-year business and technology roadmaps
Oversee opportunities to optimize relationship with suppliers to ensure an optimal balance in controlling cost, mitigating risks, and ensuring quality delivery
Lead a team of strategic portfolio managers creating a culture of excellence, collaboration, and continuous improvement within the team
Continuously refine and lean out portfolio management processes, tools, and methodologies to increase efficiency, transparency, and responsiveness to changing business needs
Conduct retrospectives to gather feedback and adapt governance processes, ensuring agility and responsiveness
Manage the intake and triage of regular and ad-hoc requests to our technology teams engaging with requestors and relevant experts to minimize disruption to our teams while ensuring timely and accurate execution
Develop streamlined processes for handling requests, enhancing organizational efficiency and effectiveness
Lead a team of Strategic Portfolio Managers aligned to our technology domains; Monitor team effectiveness and addresses issues affecting team productivity; support team members in addressing or escalating issues to make the overall team more efficient
Work across Liberty Mutual Tech to develop a Community of Practice (CoP) among Strategic Portfolio Managers to share best practices and foster a culture of learning
Design and implement change management strategies to ensure smooth transitions and successful adoption of new processes or initiatives in the Domains
Work closely with stakeholders to understand their needs, address concerns, and ensure alignment with change initiatives
Establish key performance indicators (KPIs) to measure the success and impact of portfolio management activities
Conduct regular reviews of portfolio performance against KPIs, adjusting strategies as needed to achieve desired outcomes
Stay abreast of emerging technologies and industry trends to identify opportunities for innovation and competitive advantage
Advocate for the adoption of new technologies or tools that can enhance portfolio management practices and outcomes
Qualification
Required
15+ years of total experience, ten (10) of which includes strong project portfolio management, financial management, program management, or enterprise-level governance roles
Demonstrated strategic thinking, analytical, and problem-solving skills, with a proven track record of driving business growth through effective portfolio management
Strong verbal and written communication skills for effective interaction with senior cross-functional stakeholders
Experience with Strategic Portfolio Management tools like Shibumi, Planview, and ServiceNow, with the ability to leverage these tools for delivering actionable insights
Thorough understanding of technological concepts, company practices and technology global operations
Project management skills and the ability to handle multiple competing priorities
PMP certification and/or other industry-recognized project management certifications, such as PMI Agile Certified Practitioner (ACP), or similar credentials highly preferred
Competencies typically acquired through a Bachelor's or advance degree, or equivalent experience
Benefits
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
H1B Sponsorship
Liberty Mutual Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (5)
2022 (8)
2021 (12)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
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