Cialfo · 19 hours ago
Client Partner, Middle East
Baltimore, MD
Full-time
Onsite
Senior Level
5+ years expCialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. The Client Partner role involves managing relationships with high school clients, ensuring client satisfaction, and driving account growth while providing exceptional service.
Artificial Intelligence (AI)EdTechEducationInternetSoftware
Responsibilities
Driving Client Success
Partner closely with high school stakeholders (counsellors, teachers, IT teams, and leadership) to understand their goals and ensure BridgeU’s solutions align with their desired outcomes
Conduct onboarding and training sessions tailored to counsellors, students, IT teams, school management, and other stakeholders
Monitor and analyse client engagement data to proactively identify opportunities for improving ROI and delivering measurable results
Ensuring Client Satisfaction and Delight
Regularly conduct business reviews to assess progress, showcase impact, and gather feedback
Act as a trusted advisor by anticipating client needs and offering tailored solutions to drive retention and satisfaction
Client Support
Resolve technical and operational challenges by collaborating with internal teams across product, marketing, finance, and engineering
Serve as the primary point of contact for high school clients, delivering fast and effective support
Maximizing Value and Expanding Relationships
Encourage deeper adoption of BridgeU’s platform by highlighting new features that address evolving needs
Identify opportunities for account growth through client expansion into BridgeU’s broader product and service offerings
Operational Efficiency
Maintain accurate and up-to-date client records within the internal CRM system
Log all interactions and key actions in a timely and consistent manner
Lead, Strategize & Develop Regularly
Providing World-Class Customer Experience
Deliver every client interaction with professionalism, empathy, and attention to detail
Go above and beyond expectations, recognizing milestones and offering thoughtful, personalized solutions
Handle complex challenges with calm, discretion, and client-first thinking
Build long-term, trust-based relationships that position BridgeU as a strategic partner
Cultivating Customer-Led Brand Advocacy
Foster loyalty by delivering consistent value across the customer journey
Identify and support client advocates who are excited about BridgeU’s impact
Elevate their voice within the broader community and education ecosystem
Business Development
Develop long-term client strategies to increase retention, expansion, and partnership value
Use data to create and execute growth plans that align with client goals
Present compelling proposals and strategic solutions with polish and credibility
Relationship Development
Build strong relationships with senior stakeholders, including principals and school heads
Position BridgeU as the preferred platform and trusted partner among decision-makers
Collaboration with Product & Marketing
Build compelling case studies and success stories that reflect the impact of BridgeU’s solutions
Actively share user feedback and insight with internal teams to support product development and iteration
Qualification
Required
A Bachelor's degree in Business Administration, Education, Marketing, Communications, or a related field
Familiarity with SaaS, EdTech, or technology solutions for B2B clients
Experience within the high school and/or higher education industry
5+ years of success in customer success, client experience, account management, or strategic consulting
Proven track record of revenue growth and successful relationship management through strategic thinking, branding, and client enablement
Consultative Approach: Ability to understand client goals and guide them toward strategic solutions
Attention to Detail: Anticipate client needs and deliver tailored, flawless experiences
Analytical Thinking: Strong grasp of data and how to use insights for business and client success
Efficient Communication: Clear, empathetic, and professional communicator across all levels
Professional Presence: Poised, confident, and articulate with excellent interpersonal skills
Emotional Intelligence: Attuned to subtle cues, empathetic, and solutions-focused
Discretion & Confidentiality: Trusted partner who manages sensitive information with integrity
Relationship-Centric: Invested in building long-term partnerships with a value-first mindset
Ambitious & Self-Driven: Motivated to innovate, improve, and grow in all aspects of your role
Preferred
An MBA or equivalent postgraduate degree in marketing or business
Familiarity with high school counselling workflows and challenges
Experience engaging directly with C-level education stakeholders
Company
Cialfo
Cialfo is an AI driven solution that brings together people, software, and data to simplify college and career counseling workflows.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$82.6MKey Investors
Tiger Global ManagementDLF Venture
2022-03-10Series B· $20M
2022-01-27Series B· $40M
2021-02-05Series A· $15M
Leadership Team
Rohan Pasari
CEO & Co-founder
Stanley Chia DingLi
COO & Co-founder
Recent News
2025-04-11
2025-01-28
Company data provided by crunchbase