Fidelity Bank · 5 hours ago
Process Engineer Lead
Merrimack, NH
Full-time
Hybrid
Senior LevelFidelity Bank is dedicated to providing exceptional customer experiences in the financial services industry. As a Process Engineer Lead, you will be responsible for delivering operational and service improvements across Wealth Investor Services, partnering with teams to analyze processes, implement changes, and enhance client and associate experiences.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
Responsibilities
Owning the successful delivery of operational and service improvements across Wealth Investor Services and Wealth Investor Advisor Group
Find opportunity areas, analyze for root cause, define desired outcomes, implement changes, and measure results
Deliver incremental changes quickly, using agile methodology and a test and learn approach
Partner with technical teams to identify, prioritize, and deliver critical technical enablers
Analyzing data to identify business processes most in need of transformation
Gaining a deep understanding of the people, skills, processes, and technology required to meet the needs of our clients
Working with a team to identify challenges, understand current state, develop future state solutions, and implement the most impactful changes
Driving drastic improvement to the end-to-end client experience, by looking at processes through the client’s eyes, challenging all assumptions, and delivering processes that work for the client
Qualification
Required
You have experience across multiple operational or service units giving you the breadth and depth of operational challenges and solutions
You have a strong understanding of operational processes and problems
You have a demonstrated passion for improving associate and client experience
You can build credibility and trust with peers and leaders and enjoy working in a sophisticated organization with multiple decision-makers
Experience in identifying process issues that cause associate or client experience friction, analyzing for root cause, and driving improvements
Experience analyzing data to find opportunities and using data to tell a fact-based story
Familiarity, knowledge, or experience with one or more operational improvement frameworks, such as Lean or Six Sigma
Experience driving process improvements in an operations environment
Experience identifying team improvement opportunities and learning from approaches used by other organizations
Organizational savvy and maturity; ability to work effectively across multiple teams and organizations
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
Founded in 1974
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase