Stryker · 7 hours ago
Regional OnSite Specialist - San Jose, CA
San Jose, California
Full-time
Onsite
Entry Level
$26.33/hr - $36.16/hr
1+ years expStryker is a leading medical technology company, and they are seeking a Regional OnSite Specialist to support daily OnSite operations. The role focuses on providing account coverage, training, and education to OnSite specialists while ensuring effective surgical support and maintaining compliance with industry standards.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Responsibilities
Provide clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions
Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists. Provide education on multiple products, processes, and complex situations
Coordinates daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training
Remain available to fill anticipated or unplanned staffing gaps
Anticipate related device needs of the OR staff and surgeon during surgical procedures. Coach Onsite specialists on the importance of anticipating customer needs during surgical procedures
Provides physicians and OR personnel with information on new and current minimally invasive surgical products
Ensure effective surgical care to patients as related to third party and Stryker Endoscopy equipment
Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments
Responsible for troubleshooting and maintaining Stryker Endoscopy equipment
Must be able to accurately record and report data metrics related to all specific job functions daily
Responsible for communicating updates on account information to ensure continuous high levels of service
Drives adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards
Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners
Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment
Adhere to all Stryker and medical facility policies, standards, and procedures
Communicates OnSite escalations in partnership with appropriate stakeholders. Communicates customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives
Identify continuing education opportunities, schedule/host in-services, if applicable
Attends customer huddles & meetings as invited
Coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable
Supports projects and continuous improvement initiatives within OnSite
Adhere to HIPAA and other related patient confidentiality policies and procedures
Adheres to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook. Embodies Stryker’s core values and leadership expectations
Obtain and maintain a HSPA Certification, as required
Carries out additional responsibilities as assigned by direct manager
Demonstrates professional work ethic and attitude at all times
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility
Adhere to (HIPAA) and other related patient confidentiality policies and procedures
Qualification
Required
High school diploma required
Must be able to complete and maintain vendor credentialing requirements for all assigned accounts
Ability to understand account standards and effectively communicate to specialists
Must be flexible and adaptable to support the needs of the day and works well under pressure
Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication
Excellent time management skills with ability to use independent judgment and critical thinking effectively
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.)
Must be able to explain and generate detailed guidelines and procedures
The ability to provide support/coverage for your assigned shift but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time
The ability to provide support/coverage at other accounts in other regions, which may include overnight travel
The role requires you to have your own smartphone. While you are not eligible to obtain a Stryker-issued phone through the company plan, you will be eligible for a monthly cell phone stipend that is paid through the regular pay cycle
Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects
Must have near visual acuity (corrected) color vision, mobility, bending, standing and/or walking for an extended period of time, stooping, and finger dexterity
Must be able to effectively use computer programs (e.g. Word, Excel, Outlook, and Power Point)
Must be able to communicate telephonically
Effectively and efficiently work in high stress and conflict situations
Ability to simultaneously address multiple complex problems
Work as an integral part of a team
Must demonstrate consistent exemplary performance in an operating room environment and sterile processing department, handling/washing equipment that contains blood, bone, tissue etc
Demonstrated ability to concentrate on repetitive tasks with strong attention to detail for extended periods of time
Preferred
Bachelor's Degree, Associate's Degree or equivalent certifications preferred
Minimum one year of operating room or sterile processing experience preferred
Benefits
Bonus eligible
Benefits
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10001+ employees
H1B Sponsorship
Stryker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (63)
2022 (78)
2021 (57)
2020 (77)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
Company data provided by crunchbase