PactFi · 4 days ago
Director of Quality Assurance
NYC Metro Area
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expPactFi is a company focused on providing secure operational infrastructure for managing complex private credit transactions. They are seeking a highly experienced Director of Quality Assurance to lead their QA function, ensuring product quality as they scale. The role involves establishing strategies, systems, and processes to enhance reliability, security, and user experience while managing a growing QA team.
Financial ServicesFinTech
Hiring Manager
Joe Pecci
Responsibilities
Serve as the primary Senior voice for product quality, providing clear, concise communication to the CEO, CTO, and leadership team
Translate complex quality risks into business-aligned insights and recommend actionable solutions
Establish and track QA KPIs, OKRs, and dashboards that demonstrate progress and risk posture
Build and scale the QA organization to 50+ team members over a 5-year period, hiring approximately two QA professionals per quarter
Design the quality operating model, including functional roles, leadership layers, automation teams, and embedded QA within engineering squads
Implement career ladders, onboarding programs, and training frameworks to support rapid organizational growth
Own the company’s quality risk framework and readiness for major outages, security vulnerabilities, compliance failures, and critical production defects
Develop crisis playbooks and cross-functional escalation processes for rapid incident response
Partner with Security, Compliance, SRE, and Engineering to reduce defect escape rates and strengthen release safety
Define and lead the multi-year strategy for QA automation as the product increases 10× in scope
Build a scalable automation platform covering unit, API, UI, end-to-end, performance, and security testing
Create self-service tooling, test data systems, and CI/CD quality gates that accelerate development velocity
Champion shift-left practices across engineering, including developer testing standards and automated risk detection
Establish robust release criteria and quality gates that improve predictability and reduce customer-impacting defects
Drive continuous improvement programs to optimize test coverage, cycle time, and automation ROI
Partner cross-functionally with Product and Engineering to align quality priorities with business goals
Qualification
Required
10+ years of QA or Quality Engineering leadership experience; 5+ years leading managers and large teams
Proven success operating at the senior level with clear, concise communication under pressure
Experience scaling a QA organization through rapid product and company growth
Strong background in automation architecture, CI/CD integration, and building QA platforms
Deep understanding of risk management, incident response, compliance (SOC2, ISO, PCI/SOX/HIPAA), and production reliability practices
Strategic mindset with operational rigor and a bias toward measurable, disciplined execution
Benefits
Healthcare coverage.
401k
Company
PactFi
We provide secure, end-to-end operational infrastructure for managing complex private credit transactions.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Watertower Ventures
2021-08-03Pre Seed
Leadership Team
Emma Zhang
Founder, CEO
Alexa Halcomb
Cofounder / CTO
Company data provided by crunchbase