UniBank for Savings · 10 hours ago
Branch Administration Specialist
Whitinsville, MA, US
Full-time
Onsite
Mid Level
$25/hr - $37/hr
3+ years expUniBank for Savings is a civic-minded financial institution dedicated to enriching local communities. The Branch Administration Specialist will support retail branches and administrative functions within the Consumer Banking division, ensuring operational integrity and delivering exceptional customer service.
BankingFinancial Services
Responsibilities
Demonstrates sound regulatory knowledge with deposit products; stays current with consumer regulations
Participates in the process of updating and the annual review of the Retail Vendor Management, Risk Management and Business Continuity programs
Responsible for auditing branch wide quality assurance programs to ensure branch operational integrity. Includes periodic quality assurance branch visits resulting in a documented operational score
Acts as U-oogle point of contact for creation and management of existing and new documents
Prepares daily, weekly, and monthly reports. Reviews and manipulates data for trend analysis
Reviews, updates and monitors consumer bank’s reports and statistics for accuracy and clarity
Assists in the administration of day-to-day activities of the division by handling first line contact with customers, vendors, and internal employees. Reviews individual situations and initiates appropriate action(s) in the absence of the Branch Administration Manager
Interacts with customers to resolve escalated service issues as needed
Approves wires, cash withdrawals and other items at the Branch Manager Authority Level. Responsible for evaluating and resolving complex situations in conjunction with branch managers
Responsible for developing and updating Retail bank policies in collaboration with Branch Administration Manager
Helps ensure consistency within the branch network by analyzing business practices and procedures
Manages a variety of retail projects and acts as a lead retail representative on bank wide projects and initiatives when required
Assists with branch wide scheduling, including reviewing, and maintaining branch wide vacation calendar
Collaborate with RBS staff for facilitation of quarterly senior teller meeting
Frequently works within the branch network to fill staffing needs, including Saturdays, and to provide feedback on systems and processes to retail administration. Long term branch coverage may be required during unforeseen or emergency situations, including managing branch locations
Makes recommendations on process and system wide changes
Strong knowledge of COCC systems including the ability to train others in the system. Will work on annual COCC Insight releases and upgrades, including testing of all upgrades
Works with various departments within the bank to resolve retail related issues as they arise. Resolves daily accounting, and deposit related issues, including account opening and account maintenance issues
Will be part of the team assigned as coverage of the Saturday Hotline, ATM monitoring, alarm calls, other activities with regard to branch operations and staffing
Other duties as assigned
Qualification
Required
3-5 years' experience working in a retail banking environment required
Intermediate computer skills including a high proficiency in Microsoft Office Products
Ability to acquire and maintain NMLS
Must have excellent oral, written, interpersonal, math and computer skills
Must be able to work without direct supervision, solve problems, perform under stressful conditions
Ability to deal pleasantly and professionally with both customers and bank associates in a team environment
Proven record of learning new systems, processes, and procedures quickly
Ability to work a flexible weekly schedule as needed, including frequent driving
Participation in bank sponsored events during non-bank hours is required
Preferred
Bachelor's Degree preferred
Strong knowledge of COCC systems preferred
Company
UniBank for Savings
Bank Different. Bank Unique. Bank UniBank. Since 1870 Member FDIC. Equal Housing Lender. NMLS# 583135 www.unibank.com
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$10M2020-10-02Debt Financing· $10M
Leadership Team
Michael Welch
Chief Executive Officer
Matt Wally
Worcester Market Executive
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